Summary
Overview
Work History
Education
Skills
Timeline
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TIFFANY PRIEST

Lakeland,FL

Summary

Trained in Filemaker and availity. I am Hardworking and passionate, team player. I will bring time management and availability to the table.

Overview

17
17
years of professional experience

Work History

Authorization Representative

Florida Orthopedic Institute
01.2020 - Current
  • Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
  • Actively contributed ideas during team meetings on how to improve existing processes or address challenges faced by the department.
  • Assisted in training new Authorization Representatives, sharing best practices to enhance overall team performance.
  • Worked with clients to define and implement terms for approved credit requests.
  • Improved patient satisfaction by efficiently handling authorization requests and promptly addressing inquiries.
  • Managed high-volume workloads while maintaining a high level of accuracy on all submitted authorizations, showcasing strong attention to detail.
  • Provided exceptional customer service by answering questions, resolving issues, and guiding patients through the authorization process.

Kitchen Aide

Hillsborough County Schools
08.2018 - 01.2020
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
  • Facilitated seamless meal service by promptly addressing any equipment or supply issues as they arose.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Demonstrated versatility within the kitchen, easily adapting to various roles depending on staff needs each shift.
  • Transported food items from storage areas to kitchen for prepping.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Monitored inventory deliveries to minimize product losses and prep for service.
  • Loaded dishes, glasses and tableware into dishwashing machines.

Teller

Gte Financial
08.2007 - 08.2013
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Received loan and utility payments, sending funds to correct destinations.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.

Education

High School Diploma -

Durant High School
Plant City, FL
05.2003

Skills

  • Medical terminology understanding
  • Report Preparation
  • Document Preparation
  • HIPAA Compliance
  • Authorizations understanding
  • Follow-up skills
  • Data entry proficiency
  • Customer Relations
  • Active Listening
  • Dependable and Responsible
  • Organization and Time Management
  • Good Telephone Etiquette
  • Basic Math
  • Multitasking Abilities

Timeline

Authorization Representative

Florida Orthopedic Institute
01.2020 - Current

Kitchen Aide

Hillsborough County Schools
08.2018 - 01.2020

Teller

Gte Financial
08.2007 - 08.2013

High School Diploma -

Durant High School

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TIFFANY PRIEST