TIFFANY PRIEST
Lakeland,FL
Summary
Trained in Filemaker and availity. I am Hardworking and passionate, team player. I will bring time management and availability to the table.
Overview
17
17
years of professional experience
Work History
Authorization Representative
Florida Orthopedic Institute
01.2020 - Current
- Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
- Actively contributed ideas during team meetings on how to improve existing processes or address challenges faced by the department.
- Assisted in training new Authorization Representatives, sharing best practices to enhance overall team performance.
- Worked with clients to define and implement terms for approved credit requests.
- Improved patient satisfaction by efficiently handling authorization requests and promptly addressing inquiries.
- Managed high-volume workloads while maintaining a high level of accuracy on all submitted authorizations, showcasing strong attention to detail.
- Provided exceptional customer service by answering questions, resolving issues, and guiding patients through the authorization process.
Kitchen Aide
Hillsborough County Schools
08.2018 - 01.2020
- Managed time to juggle multiple tasks simultaneously with ease.
- Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
- Facilitated seamless meal service by promptly addressing any equipment or supply issues as they arose.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Demonstrated versatility within the kitchen, easily adapting to various roles depending on staff needs each shift.
- Transported food items from storage areas to kitchen for prepping.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Loaded dishes, glasses and tableware into dishwashing machines.
Teller
Gte Financial
08.2007 - 08.2013
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Received loan and utility payments, sending funds to correct destinations.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Education
High School Diploma -
Durant High School
Plant City, FL05.2003
Skills
- Medical terminology understanding
- Report Preparation
- Document Preparation
- HIPAA Compliance
- Authorizations understanding
- Follow-up skills
- Data entry proficiency
- Customer Relations
- Active Listening
- Dependable and Responsible
- Organization and Time Management
- Good Telephone Etiquette
- Basic Math
- Multitasking Abilities
Timeline
Authorization Representative
Florida Orthopedic Institute
01.2020 - Current
Kitchen Aide
Hillsborough County Schools
08.2018 - 01.2020
Teller
Gte Financial
08.2007 - 08.2013
High School Diploma -
Durant High School