Tiffany Ramirez
Miramar,United States
Summary
Motivated, exceptionally well-organized, and customer-focused Head Cashier skilled at overseeing and processing customer transactions. Train new employees on POS systems, scanning, and bagging operations. Excellent people person, able to de-escalate conflicts and resolve problems. Capable Head Cashier with history of playing key role in giving customers positive shopping experiences by working closely with store managers and cashiers. Prepare schedules for cashiers during peak shopping times to avoid long waits on checkout lines. Generally aware of all items in store to assist shippers with questions about products and sales.
Overview
7
7
years of professional experience
Work History
Learning and Development Associate
Encompass onsite
Fort Lauderdale, FL
09.2024 - Current
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Inspected and repaired products to meet project expectations.
- Monitored the storage of linen and other materials in accordance with health regulations.
- Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
- Provided feedback on performance evaluations for members of the housekeeping team.
- Recognized outstanding customer service provided by members of the housekeeping team.
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
- Audited daily logs completed by each member of the housekeeping team.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Communicated with maintenance team on damages to repair.
- Demonstrated knowledge of emergency response procedures in case of accidents or injuries.
- Delegated work to staff, setting priorities and goals.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Explained goals and expectations required of trainees.
- Compiled reports outlining inspection results for management review.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Cashier, Customer Service, Fitting room
Ross
Silverdale, United States
03.2019 - 01.2020
- I got hired as a cashier, but they put me in customer service right away since I had experience, and I got customer service at Ross pretty quick
- In customer service I would be the main cashier, since a customer service has to be in the front at all times, I would do returns handle purchases and make sure I put a smile on customers faces even if they had a complaint
- In fitting room I would be in the back of the store helping any customer with anything, if they had any questions, or help getting big items to the front of the store, or giving my friendly options on outfits they are trying on
Driver
Postmates
Silverdale, United States
06.2019 - 08.2019
- Handled daily pickups and deliveries for food delivery operations
- I made sure every customer was satisfied with my service that being; making sure everything they need is in the bag, if they made any late changes I will make sure its done, making sure their order is correct
Cashier
Dunkin Donuts
Pembroke Pines, United States
10.2018 - 12.2018
- For this job I made sure customer were satisfied with their visit at Dunkin Donuts'
- I took customers order, and make their orders
Cashier, Line Cook, Creamery
Fuddruckers
Miramar, United States
11.2017 - 11.2018
- For this job I started as a cashier, helped customers with their needs
- Then I got bumped up to creamery, when it would get busy on the weekends I would take care of everything, that being; giving people their money back if they didn't enjoy their food, I would handle food deliveries, so I would have to organize all of that, I would pretty much be customer service if anyone had a problem they would come to me and I would go to my manager for authorization
- Then I got bumped up to line cook where during the week days when it was slow I would be customer service in the kitchen, since not a lot of employees work on the week days
Education
High School Diploma - science
Everglades High School
Miramar, FL05.2018
Skills
- Customer service oversight
- Customer service excellence
- Customer service training
- Customer service leadership
- Friendly customer service
- Customer service delivery
- Dining room service
- Customer service transactions
- Multitasking
- Customer relations
- Creative thinking
- Problem-solving
- Task prioritization
- Partnership building
- Oral and written communications
Languages
Spanish, Conversational
Personal Information
Date of Birth: 02/20/00
Additional Information
Hispanic, Mother to a boy, wife to a navy sailor., Very organized, thrives in organized environments, aims to build a successful business.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Learning and Development Associate
Encompass onsite
09.2024 - Current
Driver
Postmates
06.2019 - 08.2019
Cashier, Customer Service, Fitting room
Ross
03.2019 - 01.2020
Cashier
Dunkin Donuts
10.2018 - 12.2018
Cashier, Line Cook, Creamery
Fuddruckers
11.2017 - 11.2018
High School Diploma - science
Everglades High School