Tiffany Reid
Waukee,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
ICQA PA
Amazon
Bondurant, IA
03.2022 - Current
- Experienced with deep diving data and providing insight in quality issues in all departments
- Capable of escalating staffing issues to their corresponding departments based on backlog and work needs
- Able to have hard conversations with AAs and STU rate/productivity deficiencies and assist them where possible
- Have called out and prevented LA's from occurring when deep diving quality errors
- Understand importance of FIFO and how it affects inventory & all processes
- Understand importance of quality in all departments and how it affects customers when quality issues occur
- Knowledgeable of HRR & GCA audits as well as Roboscout to assist with locating AAs to provide feedback
- Equipped with deep knowledge of IB PS, SAP PS, ICQA PS, ISS and how to assist AAs when they have issues
- Knowledge of NONCON and loading a truck to be sent out to other ARCs
- Knowledge of types of counts, how they are generated, and how they affect our quality for IRDR
General Manager
Culver's Restaurant
Ankeny, IA
08.2021 - 02.2022
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delegated work to staff, setting priorities and goals.
General Manager
Potbelly's Sandwich Shop
Des Moines, IA
01.2019 - 08.2021
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed service and sales strategies to improve retention and revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Catering Manager
GomezMedinaPanera Bread
West Des Moines, IA
02.2017 - 01.2019
- Gathered customer requirements and worked with catering team in implementing specifications.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Grew sales of catering services by [Number]% through strategic marketing and promotions.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Lincoln High School
Des Moines, IA01-2000
Skills
- Cost Control
- Project Planning
- Documentation and Reporting
- Employee Coaching and Motivation
- Administration and Reporting
- Team Building
- Training and Development
- Problem Resolution
- Customer Service
- Calm Under Pressure
- Time Management
- Decision Making
Education and Training
other
Timeline
ICQA PA
Amazon
03.2022 - Current
General Manager
Culver's Restaurant
08.2021 - 02.2022
General Manager
Potbelly's Sandwich Shop
01.2019 - 08.2021
Catering Manager
GomezMedinaPanera Bread
02.2017 - 01.2019
High School Diploma -
Lincoln High School