Tiffany Reyes
McAllen,TX
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. An Enthusiastic person working to become a Teacher with dedication to help students learn and grow to become successful.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
6
years of professional experience
Work History
Consumer Guide
Senture
02.2022 - Current
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and correspondence to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on Mosaic updates and CFPB requirements.
Insurance Agent
Pronto Insurance
06.2018 - 02.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
Cashier
Marshalls
01.2018 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts - Education
South Texas College
Mcallen, TX07.2024
High School Diploma -
Valley View High School
Pharr, TX05.2018
Skills
- Active Learning
- Parent Communication
- Team Meetings
- Customer Service
- At-Home Childcare
- Verbal and Written Communication
- Bilingual English & Spanish)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Consumer Guide
Senture
02.2022 - Current
Insurance Agent
Pronto Insurance
06.2018 - 02.2021
Cashier
Marshalls
01.2018 - 05.2018
Associate of Arts - Education
South Texas College
High School Diploma -
Valley View High School
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