DARIEN HERNANDEZ
Alamo,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Consumer Guide
Senture (CFPB)
06.2022 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CERTIFIED LEAD PAWNBROKER
EZ Pawn
06.2016 - 06.2022
- Increase sales according to last years numbers and control costs by evaluating financial/performance data and developing effective action plans
- Guarantee maximum customer satisfaction, delivered exceptional customer service, and provided efficient management on all transactions
- Oversee inventory management tasks, store supplies, and front end operations, including safe management and cash handling
- Keep store up to par with company expectations (maintaining a clean and presentable show room).
MERCHANDISE PROCESSOR
Sears Outlet
01.2014 - 05.2016
- Receive shipments and store goods in warehouse
- Coordinate transfers of materials between several warehouses
- Physically be able to lift 100 pounds routinely
- Safely use warehouse equipment, including forklift, and performed basic repairs
- Maintain great communication with fellow team members and management to establish a safe, orderly and expeditious process operation.
Education
ASSOCIATE OF ARTS - HISTORY -
University of Texas Rio Grande Valley
Edinburg, TXSkills
- Excellent customer service
- Microsoft Office (Excel, Word, and Outlook)
- Budgeting
- Preparing reports
- Point of Sale (POS) systems
- Cash handling
- Training and coaching staff
- Strategic planning
- Inventory management
- Scheduling software
- Teamwork
- Coordination
- Organization
- Time management
- Documentation skills
- Report Preparation
- Customer Education
- Calm Under Pressure
- Key holder experience
- Critical Thinking
Timeline
Consumer Guide
Senture (CFPB)
06.2022 - Current
CERTIFIED LEAD PAWNBROKER
EZ Pawn
06.2016 - 06.2022
MERCHANDISE PROCESSOR
Sears Outlet
01.2014 - 05.2016
ASSOCIATE OF ARTS - HISTORY -
University of Texas Rio Grande Valley