Courtney Frederick
Sterling Federal Bank
Dyersville,IA
2027
years of professional experience
Dedicated and results-driven retail sales professional with a proven track record of exceeding sales targets and providing exceptional customer service. Possess strong communication and interpersonal skills to effectively engage customers and build lasting relationships. Skilled in product knowledge, merchandising, and maximizing sales opportunities. Adept at working in fast-paced environments and collaborating with team members to achieve common goals. Seeking to leverage my experience and expertise to contribute to a dynamic team and drive growth.
Accurate and dedicated Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Work History
Consumer Lending Representative
- Reviewed consumer loan applications for completeness, accuracy, and policy compliance.
- Identified discrepancies in loan documentation and corrected file errors before submission.
- Kept up-to-date with industry trends and regulatory changes, adapting processes as needed for continued success.
- Identified opportunities for cross-selling additional financial products, increasing revenue for the organization.
- Assisted borrowers in understanding loan terms, preventing confusion and promoting transparency throughout the process.
- Supported borrowers with payment options, account questions, and loan servicing inquiries.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Commercial Loan Processor
2 Years- Handled any conditions sent from underwriting departments.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Provided quick turnaround times to maintain fast-past schedule.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Consumer Loan Processor
3 Years 6 Months- Reviewed and processed consumer loan applications in accordance with company policies and regulatory guidelines
- Ensured timely and accurate closing of consumer loans by collaborating with all parties involved in the process
- Communicated with customers, underwriters, and loan officers to gather necessary information and documents for loan processing
Teller
10 Months- Processed and accurately balanced cash transactions for customers, ensuring compliance with company policies and procedures
- Provided excellent customer service by addressing inquiries, resolving issues, and promoting bank products
- Collaborated with team members to achieve branch goals and deliver a seamless banking experience to customers
Lead Store Associate
5 Years 6 Months- Trained and supervised a team of store associates, ensuring excellent customer service and operational efficiency
- Prepared work schedules, delegated tasks, and conducted performance evaluations for team members
- Managed inventory, including ordering and receiving merchandise, as well as conducting regular audits to minimize shrinkage
- Resolved customer complaints and issues in a timely and professional manner, maintaining a high level of customer satisfaction
- Collaborated with store management to develop and implement strategies for driving sales and achieving store goals
Education
High School Diploma - General Studies
Skills
Excellent customer service
Ability to organize and execute projects
Wide array of knowledge with computer and phone systems
Customer relations
Verbal and written communication
Creative thinking
Operate cash register/ POS systems
Multitasking
Manage inventory
Upselling
Loan origination
Teamwork and collaboration
Timeline
Commercial Loan Processor
Clinton National Bank
2024.10 - CurrentRead More
Consumer Loan Processor
Sterling Federal Bank
2023.04 - CurrentRead More
Teller
Sterling Federal Bank
2022.06 - 2023.04Read More
Lead Store Associate
Dudad's Hallmark
2017.03 - 2022.09Read More
Eastland High School
High School Diploma from General Studies
Read More
Consumer Lending Representative
Dupaco Community Credit Union
2025 - CurrentRead More