Kristin Broussard
Keller,TX
Summary
Dependable and responsible Servicing Representative with consistent ability to balance the daily requirements to achieve dealer satisfaction while meeting daily tasks to efficiently complete all of the business needs. Ability to evaluate and research problems to find the appropriate resolutions in a timely manner.
Overview
19
19
years of professional experience
Work History
Dealer Lending Servicing Representative
Toyota Financial Services
Plano, TX
01.2022 - Current
- Review and approval of flooring requests for TFS, TFSB, and BPSFS dealers in DAS.
- Verifying access of dealership employees and guiding them on how to navigate the DAS Wholesale Financing information through Stratus.
- Accepting and sorting daily checks from HSBC for our administrative team.
- Processing daily cash receipt payments and wires for loan payments.
- Collecting wholesale charges, loan payments, RLC and FMVD.
- Reconciling daily suspense, credit memos and prepayments for dealers.
- Payoffs of RLC loans for Operations team.
- Submitting outgoing wire requests for refunds on loan overpayments.
- Maintaining daily calls and cases within acceptable time frame from dealers or internal employees.
- Return of funds via checks in Host.
- TFSB auction approvals for older model units while maintaining flooring requirement standards for 130% maximum allowed amount.
- Briefly assisting the Documentation team when onboarding new BPSFS dealers.
- BPSFS plan codes updated.
- Processing NSF or reversal payments in Wi.
- Hosting and assisting in the Daily Unreconciled Meeting.
- Creating the initial BPSFS wholesale contact list.
- Training new employees and assisting in Side-by-Side teaching of our job duties.
- Gathering monthly check counts for records of check types received monthly.
- Gem award for processing many of the plan code updates for the yearly transition of the prior to current year interest free periods.
Owner
I Love A Child With Autism
Fort Worth, TX
10.2005 - 01.2019
- Launched an online website business to promote and support Autism Awareness.
- Made an old hand-crafted jewelry, direct-to-garment and vinyl cut shirt, buttons, mouse pads, coffee mugs, and other miscellaneous items with an Autism Awareness theme.
- Handled all aspects of my business, including bookkeeping, product creation and design, customer service, phone calls, shipping, inventory control, data entry, and ordering products domestically and internationally.
- Traveled and attended various conferences to promote my website and products.
- Negotiated discounts with customers and suppliers.
- Resolved complaints or discrepancies to achieve high customer satisfaction.
Cash Management Associate - Institutional
TD Ameritrade
Fort Worth, TX
01.2012 - 04.2015
- Processing IRA distributions, management fees, wires, journal, and periodic payments/move money set up.
- Strong interaction within the team and with all counterparts/departments.
- Managed workflow processing to daily SLA goals.
- Researched and resolved escalated issues that required detail and review from a risk perspective.
- Worked in conjunction with our team in San Diego to meet deadlines for year-end distribution requirements.
- Answered calls for immediate assistance from Relationship Managers regarding Roth and IRA concerns.
Temporary Employee
Cornerstone Staffing, Inc. Temporary Contract Position
Westlake, TX
09.2011 - 01.2012
- Answering phone calls, greeting prospective employees, and maintaining office flow.
- Data entry, filing, document management, and order fulfillment.
- Collecting tax documents on hired employees.
- Employment verification of applicants.
- Testing prospects' computer skills in various programs.
Education
BBA - Business Administration
University of North Texas
Denton, TX05-1997
Skills
- Dependability
- Excellent customer service
- Multitasking Abilities
- Continuous Improvement
- Analytical Skills
- Attention to Detail
- Task Prioritization
- Time Management
Affiliations
- Volunteering for Special Olympics
- Member of ToyoPets Plano
- Bike Build and Meals on Wheels company volunteer activities
Timeline
Dealer Lending Servicing Representative
Toyota Financial Services
01.2022 - Current
Cash Management Associate - Institutional
TD Ameritrade
01.2012 - 04.2015
Temporary Employee
Cornerstone Staffing, Inc. Temporary Contract Position
09.2011 - 01.2012
Owner
I Love A Child With Autism
10.2005 - 01.2019
BBA - Business Administration
University of North Texas
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