Jacquelyn Martinez
Little Elm,TX
Summary
- Captive finance professional with a strong focus on financial and operational performance. Expert in Wholesale Finance with 14+ years of experience in Finance and 9+ years in the automotive industry. Skilled in all aspects of Wholesale products, including Commercial Loans.
- In depth knowledge of WI and Host
- Thorough understanding of Wholesale end-to-end processes
- Passionate regarding conducting detailed quantitative and qualitative research and analysis
- Proven ability to establish effective working relationships with colleagues from different lines of businesses
- Demonstrated ability in corporate core competencies including customer service, communication, teamwork, initiative/self-management and accountability, and flexibility/adaptability
Overview
15
15
years of professional experience
Work History
Dealer Lending Servicing Representative
Toyota Financial
Plano, TX
06.2023 - Current
- Currently testing WI Encore for TFSB loans to be entered in WI.
- Assisting the Insurance team with reviewing and collecting COI, and updating Docutrax.
- Updating Bass Pro Plan codes in WI.
- Posting incoming wires for REWC in Host, reversals, and reapplication.
- Posting and closing RLC Payments in WI.
- Overview of Auction Approvals.
- Checking credit lines to ensure there is room to floor units.
- Reviewing exceptions in WI to ensure they are within guidelines.
- Accepting and sorting checks in HSBC.
- Answering all incoming calls for Dealer Wholesale.
- Logging the incoming calls for reporting.
- Establishing a rapport with ASM and dealers for my DSSO Regions.
- Sending out dealer statements for all real estate loans.
- Applying Textron payments.
- Collecting wholesale charges, loan payments, and FMVD.
- Reconciling credit memos, suspense, and prepayments.
Senior Dealer Services Wholesale Processing
Nissan Motor Acceptance
Irving, TX
12.2020 - Current
- Audited Dealer/Auction House documents to ensure prompt funding
- Subject matter expert with payment posting/reject, manual flooring, and returned wire, takeout files
- Point of contact for accounting reconciliation
- Provided input and analysis into the continuous improvement of business processes and procedures within the work team scope and participated in the planning, testing, and implementation of new projects
- Assign and oversee Daily Workflow and lunch schedules for our Processors and Specialists
- Provide coaching, guidance and support to Processors and Specialists to ensure quality and compliance
- Assist leadership with conducting call monitors and providing feedback on team One on One's
- Point of Contact for WFS Resolution issues Testing and Training implementing updates within the system
Commercial Credit Specialist
Nissan Motor Acceptance
Irving, TX
12.2020 - 06.2023
- Organizing and keeping track of different Log's that deal with FSR and UCC (Floorplan, Sign lease, and Mortgage)
- Creating and Uploading New Dealer Floor Plan (creating or adjusting credit lines or rates on dealer floorplans)
- File Reviews for New or amended Mortgage and Floor plan to ensure everything is in place
- UCC continuation ensuring nothing expires
- UCC terminations when Dealers leave
- Monitoring CSC Corporate tracking emails in case of entity changes
- Administrative duties
- Performing CMA Audits
- Overseeing WFS Changes updates and testing
Dealer Specialist, Wholesale Processing
Nissan Motor Acceptance
Irving, TX
04.2015 - 12.2020
- Audited Dealer/Auction House documents to ensure prompt funding
- Subject matter expert with payment posting/reject, manual flooring, and returned wire, takeout files
- Point of contact for accounting reconciliation
- Provided input and analysis into the continuous improvement of business processes and procedures within the work team scope and participated in the planning, testing, and implementation of new projects
- Operations
Assistant Vice President-Mediation Specialist II/Administrator
Bank of America
Amon Carter Fort Worth, TX
08.2011 - 03.2015
- Analyzed and tailored lending solutions to each client's unique borrowing needs
- Used Five C's of Credit to ensure acceptable levels of risk, developed techniques to better restructure risky loan requests and present financially viable alternatives, significantly reducing default rates
- Performed annual reviews on existing clients, in a timely manner ensuring Service Level Agreements are respected, while monitoring exposure levels to mitigate credit risk
- Investigated and analyzed credit application by working through credit reports, bank reports, credit references, and financial statements
- Proactively build and maintain good working relations with underwriting and credit department
- Lending
- WFS (Wholesale Finance System)
- Launched new dealer lending platform on 11/04/2019
- Appointed UAT (User Acceptance Testing) lead for pre-launch and data migration testing to ensure a smooth transition from our legacy system, SHAW, to WFS
- Post-launch, led regression testing for an optimal end user experience
Workout Specialist II
Bank of America
Richardson, TX
04.2010 - 08.2011
- Actively identified, complied, and analyzed key metric drivers to provide value added advice
- Consulted with stakeholders to understand line of business/risk objectives, translate business requirements into development tasks, and ensure priority alignment
- Managed customer feedback by performing root cause analysis and implemented corrective/preventative action plans; decreased number of dissatisfied clients by 20% in six months
- Effectively and succinctly communicated relevant facts and supported viewpoints throughout the course of process improvement
- Conducted weekly meetings with Process Department to streamline policies enabling employees to complete transactions without guidance; changes led to a 25% increase in work efficiency
- Internal Practices and Processes
Education
Brookhaven Community College
Dallas, TXSkills
- Proficient in Microsoft Word, Outlook, Access, PowerPoint, and Excel
- 10 Key 8100 KPH (keystrokes per hour) and Data Entry 45 WPM (words per minute)
- Fluent in English and Spanish, both written and oral communication
- Computer literacy utilizing in spreadsheet/database applications and utilization of automated financial applications
- Considerable work experience extracting, organizing, and analyzing substantial amounts of data from Excel with academic experience in SAP
Timeline
Dealer Lending Servicing Representative
Toyota Financial
06.2023 - Current
Senior Dealer Services Wholesale Processing
Nissan Motor Acceptance
12.2020 - Current
Commercial Credit Specialist
Nissan Motor Acceptance
12.2020 - 06.2023
Dealer Specialist, Wholesale Processing
Nissan Motor Acceptance
04.2015 - 12.2020
Assistant Vice President-Mediation Specialist II/Administrator
Bank of America
08.2011 - 03.2015
Workout Specialist II
Bank of America
04.2010 - 08.2011
Brookhaven Community College