Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Dealer Claims Representative- Lead
Mazda North American Operations
Irvine, CA
01.2018 - Current
Sole responsibility for all dealers claims questions and concerns including but not limited to; claims processing, parts returns, dealer credits, and processing terminations for all Georgia and Chicago facing dealerships.
Direct cross-department communication with Parts Managers, District Managers and PDC Staff regarding claims processing for both territories.
In 2024 moved into the lead position for the claims department. This changed my dealer body to Ontario facing, so have become very familiar with these dealers and have a great relationship with these dealers, the PDC and some of the DSMs that I've assisted with claims/returns.
As lead distribute daily and weekly reports for the claims numbers as well as keep our group updated on updates to our processes.
Assisting in streamlining the termination process with Dealer Development to ensure quicker credits for the dealers and closing out the termination quicker for the regions.
Worked with IT to create a template to make the weekly accrual report more efficient with improved readability.
Troubleshooting issues with dealers to improve and correct the functionality within eMDCS/eBS.
Held this same position from November 2016-January 2018 with Helpmates Staffing before being hired directly from Mazda.
Security Specialist
Boschetti Management Group, Inc.
Beverly Hills , CA
05.2009 - 11.2016
Worked private protection for many of the biggest musicians in the world.
Was lead security for contestants for seven years on several large network television shows.
Interactions with celebrities on set, escorting talent, arranging logistics, and crowd control for premium events.
Always professional, with exceptional feedback from talent, coworkers, and productions.
Education
Bachelor of Arts - Sociology
Cal State University of Fullerton
Fullerton, CA
05-2003
Skills
Proficient in these programs and use either daily or weekly; Oracle, eBS, eMDCS, OBIEE, Microsoft Teams, Outlook and Office; including Word, Excel and Powerpoint
Certified Pre-Owned Manager - Northeast Region at Mazda North American OperationsCertified Pre-Owned Manager - Northeast Region at Mazda North American Operations
Product Launch & Technical Services Department Administrator at MAZDA NORTH AMERICAN OPERATIONS-(MNAO)Product Launch & Technical Services Department Administrator at MAZDA NORTH AMERICAN OPERATIONS-(MNAO)