Tiffany reynolds
west carrollton
Summary
Dynamic Brand Support professional at EssilorLuxottica, recognized for enhancing customer satisfaction through effective problem-solving and exceptional communication. Proven ability to collaborate with diverse teams, prioritize tasks, and implement process improvements, ensuring efficient service delivery. Committed to fostering positive customer relations and driving team performance in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Brand Support
EssilorLuxottica
Mason
09.2012 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service
Time Warner Cable
Kettering
09.2002 - 12.2010
- Assisted customers with inquiries and provided product information.
- Managed customer complaints and resolved issues effectively.
- Collaborated with team members to enhance service delivery standards.
- Educated customers on product features and benefits for informed decisions.
- Maintained accurate records of customer interactions and transactions.
- Participated in training sessions to improve service skills and knowledge.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
West Carrollton Senior High School
Dayton Ohio 05-2000
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Team collaboration
- Process improvement
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Task prioritization
- Customer engagement
- Multitasking
- Self-Directed
- Teamwork and collaboration
- Clerical support
- Excellent communication
- Multitasking Abilities
- Problem-solving
- Customer relations
- Flexible and adaptable
Timeline
Brand Support
EssilorLuxottica
09.2012 - Current
Customer Service
Time Warner Cable
09.2002 - 12.2010
High School Diploma -
West Carrollton Senior High School
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