Tylynn Tate
Seattle
Summary
Professional Summary
Versatile and customer-focused professional with over 10 years of experience spanning hospitality, front office operations, customer service, sales, administrative support, and community leadership. Earned a Bachelor of Science in Health Science while balancing multiple positions that strengthened adaptability, communication, and problem-solving skills in fast-paced environments.
Recognized for building positive customer relationships, managing multiple systems simultaneously, handling sensitive transactions with accuracy, and collaborating across teams to deliver exceptional service. A quick learner who thrives in dynamic environments and is eager to contribute, take on new challenges, and grow within an organization.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Brand Support/ Front Desk Host
Archer Redmond
Redmond
09.2024 - Current
- Welcomed guests with professionalism to create a positive first impression.
- Oversaw front desk operations to maintain an organized and efficient reception area, contributing to a positive guest experience.
- Coordinated room assignments to facilitate seamless check-in and check-out processes.
- Managed reservations by answering phone calls and emails in a timely manner.
- Addressed guest inquiries by delivering accurate information about local attractions, enhancing overall guest satisfaction.
- Processed guest requests for wake up calls, special room requests, extra towels, pillows, linens. promptly and courteously.
- Maintained accurate records of guest interactions and transactions in the system.
- Ensured compliance with safety protocols and hotel policies at all times.
- Collaborated with team members to enhance overall guest experience and satisfaction.
- Assisted with training new employees on proper front desk protocols and processes.
- Handled cash register operations accurately throughout shift according to company policies and procedures.
- Verified accuracy of billings prior to releasing them to customers.
- Updated computerized record keeping systems related to bookings, cancellations or changes in reservation status.
- Developed relationships with regular customers by remembering their preferences when they returned for future stays.
- Resolved customer complaints with professionalism, improving guest relations and fostering a welcoming environment.
Fitness Sales Associate
Orange Theory
Redmond
10.2024 - 01.2025
- Educated clients on membership options and promotional offers.
- Developed strong relationships with members through exceptional service.
- Assisted members with fitness inquiries and class scheduling.
- Welcomed customers upon entry to create a positive first impression. and provided exceptional customer service.
- Managed point-of-sale transactions and accurately processed payments.
- Maintained clean and organized facility through collaboration with team members to enhance member experience.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to promote sales and effectively manage inventory.
Front Desk Receptionist
Davenport Grand Hotel
Spokane
08.2022 - 04.2024
- Greeted guests warmly and managed check-in and check-out procedures.
- Assisted guests with reservations, providing information about hotel amenities.
- Handled guest requests efficiently, coordinating with staff for timely service.
- Managed phone calls promptly and directed inquiries to appropriate departments.
- Maintained organized front desk area, ensuring cleanliness and professionalism.
- Developed strong relationships with guests, enhancing their overall experience.
- Collaborated with team members to improve front desk operations and guest satisfaction.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments accurately and maintained financial records for transactions.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Received and signed for package deliveries at front desk., recorded deliveries, and distributed to personnel.
Call Center Representative
Sound Telecom
Spokane
10.2023 - 03.2024
- Engaged customers with empathy to ensure a positive experience each call.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Managed inbound customer inquiries efficiently through multiple communication channels.
- Documented customer interactions accurately in the CRM system.
- Updated customer accounts, addresses and contact information within call management databases.
Stower
Amazon
Spokane
06.2022 - 08.2022
- Operated handheld scanners to track and locate items quickly.
- Organized inventory in designated storage areas to enhance accessibility and streamline retrieval.
- Stacked products securely to maximize available space and facilitate efficient operations. to maximize available space.
- Maintained cleanliness and safety standards in work areas to promote a safe and productive environment.
Host/To-Go Specialist
Red Robin
Spokane
06.2021 - 08.2022
- Greeted guests warmly and guided them to their tables.
- Managed reservations and organized seating arrangements efficiently.
- Communicated wait times clearly to guests and staff.
- Handled incoming calls from guests to address inquiries and provide information. during busy shifts.
- Took reservations over the phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Assisted in training new hosts on procedures and systems.
- Collaborated with servers to ensure smooth service flow.
- Maintained cleanliness of the host stand and dining area.
- Handled guest inquiries and resolved concerns promptly.
- Provided excellent customer service by anticipating customer needs.
- Supported other departments by bussing tables and delivering food orders.
- Took beverage orders and served drinks during peak meal times.
- Processed payments from customers using a POS system.
- Accepted payments from guests for dine-in and take-out foods.
- Prepared and packaged to-go orders for guests efficiently and accurately.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked server areas with supplies before, during and after shifts.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Host/Restaurant Server
Fresh Soul
Spokane
05.2019 - 01.2020
- Provided excellent customer service in fast-paced dining environment.
- Managed waitlists efficiently during peak hours.
- Coordinated with kitchen staff for timely food service.
- Collaborated with team members to ensure smooth operations.
- Developed fundraising strategies to enhance donor engagement and support initiatives.
- Coordinated events and campaigns to promote awareness and generate financial support.
- Managed volunteer teams for community outreach and fundraising activities.
- Participated in meetings with senior staff members to discuss current fundraising objectives.
- Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
Education
Bachelor of Science - Health Sciences
Eastern Washington University
Cheney, WA05-2025
Skills
- Front desk operations
- Reservation management
- Payment processing
- Record keeping
- Customer service
- Guest relations
- Concierge services
- Phone and email etiquette
- Multitasking
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Staff training
- Service enhancement
- Customer engagement
- Microsoft Office
- Organizational skills
- Computer skills
- Teamwork
- Positive attitude
- Conflict resolution
Certification
- CPR
- Drivers License
Languages
English
Professional
Affiliations
- Founder & Product Developer — Nearli (2026–Present)
Designing and developing a mobile marketplace application connecting customers with local beauty and wellness professionals using React Native, TypeScript, Expo Router, and modern software development practices. - Lifelong Learner
- Books
- Life & Health Insurance Course
- Personal finance and investing
-Stock market research and market analysis
-Emerging technologies and AI
-Health and wellness
Accomplishments
- Employee of the Month- Archer Redmond
Dean's List- Eastern Washington University
Scholarships- Reward while enrolled at Lewis & Clark High School used EWU
Sales awards- The Davenport Grand for upselling
Technology Skills
Examples:
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Hotel property management systems
- AI tools
- Opera
- ALICE
- Infor
- Multiple reservation systems
- POS systems
Timeline
Fitness Sales Associate
Orange Theory
10.2024 - 01.2025
Brand Support/ Front Desk Host
Archer Redmond
09.2024 - Current
Call Center Representative
Sound Telecom
10.2023 - 03.2024
Front Desk Receptionist
Davenport Grand Hotel
08.2022 - 04.2024
Stower
Amazon
06.2022 - 08.2022
Host/To-Go Specialist
Red Robin
06.2021 - 08.2022
Host/Restaurant Server
Fresh Soul
05.2019 - 01.2020
Bachelor of Science - Health Sciences
Eastern Washington University