Tiffany Rice
Brooklyn,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Caseworker/Re-Housing Unit
NYC Department of Homeless Services
Brooklyn, NY
01.2024 - Current
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Act as a liaison between HPD and DHS for their affordable housing units.
- Review Homeless Housing Applications for accuracy and completion, and submit them to HPD when complete.
- Offered feedback to providers or HPD upon request regarding the HHA's status.
- Request release of information (ROIs) with supporting documents from DHS providers, review the ROIs for completeness and submit to HPD when complete.
- Monitor and follow up on all placements from ROI to lease signing. Manage assigned cases in internal databases and report outcomes to DHS providers and HPD.
- Request documentation from providers for housing eligibility.
- Communicate with HRA to resolve CA issues on clients' cases.
- Request and review client's rental packages and forward them for processing to appropriate units.
Care Coordination Manager
RiseBoro Community Partnership
Brooklyn, NY
07.2022 - 06.2023
- Oversee Coordination unit
- Implement policies that would benefit agency and increase revenue
- Review resumes of potential employees for coordination department, complete in person/virtual interview
- Oversee agency conflicts
- Billing/Audits.
Case Manager Supervisor
Lantern Community Services
New York, NY
01.2018 - 07.2021
- Assist clients to achieve housing stability, regular incomes, physical and emotional health, and meaningful relationships in the community
- Integrate counseling and case management services that emphasize recovery and wellness
- Assist clients with personal growth, housing stability, independence, and recovery
- Assist with development of community organizing
- Help clients with financial literacy, asset building, job training, and management consulting
- Take part in program evaluations and adult education.
Social Work Intern
ICL School- Base Mental Health Program
New York, NY
06.2018 - 09.2018
- Conduct individual and group sessions
- Sit in on meetings with school administration and clinic staff
- Carry a caseload of 3-5 students
- Contact students and provide referral support
- Conduct assessments and crisis interventions
- Take part in psycho education and mental health workshops that are presented to both staff and students.
Entitlement Specialist
Core Service Group
Brooklyn, NY
04.2017 - 01.2018
- Provided assistance to senior citizen men at a homeless facility
- Assisted clients with obtaining and maintaining entitlements while in the homeless shelter
- Advocated on the clients' behalf at Social Security and Human Resource Administration offices
- Assisted clients with applications and referrals for services
- Created and updated spreadsheets and documentation for clients
- Completed case notes
- Conducted monthly workshops.
Case Manager Consultant/ Temp Position Elderly Safe at Home Program
New York City Housing Authority
New York, NY
08.2016 - 05.2017
- Provided assistance to the senior population
- Aided senior tenants in services such as homecare, entitlements, and primary care
- Followed up with 'Elderly Safe at Home' program referrals
- Completed assessments in database and daily log notes
- Organized and supervised floor captain meetings for tenants
- Completed home and office visits daily.
Program Assistant/ Temp Position for Summer Youth Employment Program
New York City Housing Authority
New York, NY
05.2016 - 08.2016
- Assisted with the 2016 Summer Youth Employment Program
- Helped with responsibilities for day to day supervision of programs, services, staff time keeping and activities funded directly through SYEP.
Overnight Social Work Supervisor
Center for Urban Community Services
New York, NY
06.2013 - 03.2016
- Directed and supported management activities
- Oversaw and supported shifts
- Provided assessments and interface with partnering agencies and colleagues to ensure quality services and program operations
- Implemented; Motivational Speaking, Substance Use counseling, and Harm Reduction in work techniques when interacting with clients
- Supervised 43 women living in the transitional living setting who were diagnosed with a mental illness
- Completed orientation and intake assessments
- Completed medication audits for the quality assurance department
- Discarded and maintained count of all controlled substances on site
- Assisted clients with medication monitoring
- Supervised overnight and per-diem staff during shifts.
Case Manager
New Foundation for Senior Citizens Guardian Services Inc.
New York, NY
03.2010 - 06.2013
- Conducted field visits to clients living in the community and in the city
- Developed service plans in cooperation with onsite supervisor
- Counseled clients on issues such as emotional distress, medical, psychiatric, legal, financial, housing and family issues
- Ensured that clients received appropriate medical and psychiatric treatment such as therapy and hospitalizations
- Submitted records
- Assisted with legal matters for staff in order to obtain fiscal information
- Represented clients at entitlement interviews, fair hearings and article 81 hearings.
Senior Case Manager/ Social Security Liaison/ Intake Specialist
Arbor Education& Training
Brooklyn, NY
04.2005 - 01.2010
- Provided counseling, assistance, and case management to clients
- Held individual counseling services in order to help clients set goals, solve problems and address explore employment options
- Discussed and recorded behavioral challenges of clients
- Helped clients complete SSI/ SSDI applications and forms
- Assisted with SSA analyst on claimant's case to verify medical information
- Conducted written disability reports and billing
- Trained new hires and maintained a caseload of 150 clients
- Completed 15-25 intakes daily
- Assisted clients through phase 2 of bio-psychosocial referrals to medical specialties.
Case Manager
Community Healthcare Network
Brooklyn, NY
06.2003 - 05.2005
- Provided case management services to individuals with HIV and AIDS
- Conducted home visits and escorted clients to appointments for housing, medical appointments and entitlements
- Completed service plans and performed intakes
- Addressed barriers that were needed in order to help clients maintain his or her self-sufficiently and positively in the community.
Education
Master of Social Work - Social Work
Touro Graduate School of Social Work
other05-2021
Skills
- Social work
- Interviewing
- Supervising experience
- Documentation review
- Quality assurance
- Project coordination
- Issue identification and resolution
- Highly effective communication
- Proficient in excel
- Records Management
- Team Collaboration
- Emergency response training
- Community outreach expert
- Problem-Solving
- Analytical Skills
- Time Management
- Professionalism
- High-Risk Populations Identification
- Analytical Thinking
- Experience with at-risk youth
- Trauma Informed Care Framework
- Multitasking
- Decision-Making
- Excellent Communication
- Attention to Detail
- Referral Coordination
- Motivational Interviewing
- Assessment skills
- Proficient in CARES, WMS, Initiatives, Current
Timeline
Caseworker/Re-Housing Unit
NYC Department of Homeless Services
01.2024 - Current
Care Coordination Manager
RiseBoro Community Partnership
07.2022 - 06.2023
Social Work Intern
ICL School- Base Mental Health Program
06.2018 - 09.2018
Case Manager Supervisor
Lantern Community Services
01.2018 - 07.2021
Entitlement Specialist
Core Service Group
04.2017 - 01.2018
Case Manager Consultant/ Temp Position Elderly Safe at Home Program
New York City Housing Authority
08.2016 - 05.2017
Program Assistant/ Temp Position for Summer Youth Employment Program
New York City Housing Authority
05.2016 - 08.2016
Overnight Social Work Supervisor
Center for Urban Community Services
06.2013 - 03.2016
Case Manager
New Foundation for Senior Citizens Guardian Services Inc.
03.2010 - 06.2013
Senior Case Manager/ Social Security Liaison/ Intake Specialist
Arbor Education& Training
04.2005 - 01.2010
Case Manager
Community Healthcare Network
06.2003 - 05.2005
Master of Social Work - Social Work
Touro Graduate School of Social Work
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