Tiffany Roberson
108 W. North Lane Apt B3,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Public Safety Officer
Chester County Hospital
West Chester, Pennsylvania
05.2022 - Current
- Investigated suspicious activities, disturbances, thefts, or other criminal activity.
- Prepared detailed incident reports following investigations.
- Monitored traffic flow on campus, providing directions and responding to emergency situations as needed.
- Inspected buildings and grounds to detect signs of intrusion or vandalism.
Counselor
Renfrew Center
Philadelphia, PA
03.2017 - Current
- Provide 1:1 contact, individual support, and crisis intervention as directed.
- Monitor mealtime and keep accurate documentation of compliance.
- Facilitate after meal meetings (group discussions): implement methods and interventions, as needed, determined by information acquired from after meal meetings.
- Attend required community meetings and therapeutic groups as needed.
Mental Health Support Worker
Gemma Services
Plymouth Meeting, Pennsylvania
10.2017 - 05.2022
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Provided emotional and psychological support to clients in crisis situations.
- Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
- Encouraged positive behaviors through rewards systems or incentives programs.
Therapeutic Support Staff Member
Staffmore
Philadelphia, PA
07.2013 - 03.2018
- Implemented crisis intervention techniques when needed to de-escalate disruptive behaviors.
- Maintained a safe environment through active supervision of clients during activities or outings.
- Participated in professional development opportunities focusing on trauma-informed care practices.
- Monitored client behavior, documented progress, and reported changes to supervisor.
Education
Bachelor of Science - Criminal Justice
Indiana Institute of Technology
Fort Wayne, IN05-2010
Skills
- Coach and Mentor
- Emergency Response
- Experienced in Conflict resolution
- Independent worker able to meet deadlines
- Able to manage simultaneous responsibilities in a diverse and demanding environment
- Patrol procedures
- Conflict de-escalation
Timeline
Public Safety Officer
Chester County Hospital
05.2022 - Current
Mental Health Support Worker
Gemma Services
10.2017 - 05.2022
Counselor
Renfrew Center
03.2017 - Current
Therapeutic Support Staff Member
Staffmore
07.2013 - 03.2018
Bachelor of Science - Criminal Justice
Indiana Institute of Technology
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