Tiffany Roberts
Ruskin,FL
Summary
Energetic and results-driven professional. Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints. Personable and dependable with 3 years' experience in providing exceptional customer service. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
RMA Coordinator, Service Support
Stratix Corporation
- Handled defective parts and dealt with vendors for RMA process
- Coordinated packaging and shipping of incoming and outgoing parts
- Kept track of return records and followed up on related processes with vendors
- Followed up on open issues and weekly/monthly reports handling
- Coordinated physical inventory transfer within departments and inventory management
- Communicated with vendors for updates and solutions on new and pending issues
Relocation
Administrative Assistance
Michelle Hayden - Classy Bling Boutique
01.2021 - Current
- Assist in mailing out monthly communications to her customers
Small Engine Technician
Pierce Manufacturing
03.2023 - 06.2023
- Executed preventative maintenance tasks proactively that contributed significantly to reduced instances of breakdowns on clients'' machines.
- Stayed up-to-date with industry trends through continuous learning opportunities such as training workshops, seminars, and webinars.
- Established trust among clients by maintaining transparent communication and providing accurate cost estimates for repair work.
- Expanded client base through word-of-mouth referrals resulting from high-quality workmanship and excellent customer service skills.
- Streamlined inventory management by monitoring parts stock levels and ordering necessary items as needed.
- Ensured compliance with all safety procedures when working on potentially hazardous machinery or equipment.
Warehouse Associate
Amazon
10.2020 - 12.2020
- Inbound, Outbound, Loading trucks, Pallet
Team Leader/Trainer
Moe's Southwest Grill
01.2018 - 11.2019
- Trained all new hires in company policies and process
- Prepared the store for opening every morning
- Provided customers with outstanding service and assisted them in solving their queries
- Prepared catering orders as well as delivered orders.
Technical Support
Stratix Corporation
06.2015 - 06.2017
- Provided first tier support for troubleshooting and resolution of software and hardware issues for internal and external customers
- Documented all support interactions in call tracking/ticketing system, and followed up on escalations to various technical and non-technical resources
- Capture and document best solutions for inclusion in knowledgebase
Education
High school or equivalent -
Southwest DeKalb High School
Decatur, GA05.2015
Skills
- Oracle (1 year)
- Customer Service (2 years)
- Organizational Skills (2 years)
- Software Troubleshooting
- Technical Support
- Help Desk
- Troubleshooting
- Microsoft Windows
- Network Support
- Desktop Support
- Active Directory
- Operating Systems
- Highly Dependable
- Fast Learner
- Organized
- Great at Taking Charge
Certification
Driver's License
Personal Information
Title: Technical Support Specialist
Timeline
Small Engine Technician
Pierce Manufacturing
03.2023 - 06.2023
Administrative Assistance
Michelle Hayden - Classy Bling Boutique
01.2021 - Current
Warehouse Associate
Amazon
10.2020 - 12.2020
Team Leader/Trainer
Moe's Southwest Grill
01.2018 - 11.2019
Technical Support
Stratix Corporation
06.2015 - 06.2017
RMA Coordinator, Service Support
Stratix Corporation
Relocation
High school or equivalent -
Southwest DeKalb High School
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