Tiffany Roberts
Houston
Summary
Property management professional with a proven track record in leadership. Specializing in team development, strategic marketing, and lease up. Skilled in creating leasing initiatives, overseeing vendor operations, and managing financial budgets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Floating Property Specialist
BG Staffing
Houston
11.2024 - Current
- Coordinated marketing initiatives, enhance occupancy percentages and property performance.
- Maintained tenant compliance with property guidelines.
- Reinforced sales and marketing strategies, contributing to increased occupancy rates.
- Conducted thorough background checks and processed tenant applications, ensuring accuracy and protection against fraud while maintaining compliance with state laws.
- Processed multiple payment options while ensuring all account information transferable.
Regional Manager
JWilliams Staffing
Houston
08.2022 - 11.2024
- Oversee recruiting team for multi-family division placement.
- Secure client contracts for staffing needs.
- Reinforce contract compliance.
- Maintain monthly budgets, contracts, reports of multi-family regional office.
- Track performance progress of region and report weekly stats.
- Oversee and support the screening process and ensure job orders are filled with candidates that are best qualified for the positions.
- Promote and execute cross-selling opportunities.
- Participate in weekly visits to collaborate with the leadership team to effectively manage the growth and profitability of the multifamily division.
- Develop recruiting strategies designed to identify qualified candidates for multi-family properties through various recruiting tools(LinkedIn, Indeed, Instagram, Facebook) Houston Apartment Association.
- Create marketing strategies to obtain regional client retention.
- Complete multiple property inspections monthly.
- Train JR recruiters to source, interview, and provide qualified candidates to various contracted property management companies.
- Maintain/Manage KPI accounts.
- Sponsor New/Reoccurring Community Events.
- Develop new business strategies for B2B marketing with a focus on longterm retention.
- Create and maintain client database opportunity list.
- Learn correspondence to reinforce marketing plans as needed.
- Develop marketing strategies to secure national accounts and nurture relationships with key clients.
- Manage process or personally conduct thorough, personal and lawful interviews with qualified candidates.
- Manage training of all new hires in Houston Region.
- Participate/Attend Houston Apartment Association committee meetings.
- (Class A, B, C, Affordable, LIHTC)
Community Manager/Leasing Manager
KPC Management
Houston
10.2020 - 08.2022
- Collect rent payments, late fees, and other charges from tenants in a timely manner.
- Maintain vendor relationships for property operations.
- Create marketing initiatives.
- Maintain leasing occupancy at 94%.
- Ensure Delinquencies are minimized.
- Manage budget, forecasting revenue and expenses to ensure profitability.
- Oversee property exterior landscaping.
- Ensure units are properly turned in timely manner.
- Monitor delinquent accounts and take appropriate actions for collections.
- Implement security measures to safeguard the property and tenants' belongings, such as surveillance systems, lighting, and access controls.
- Enforce property rules and regulations to maintain a safe and secure environment.
- Respond to emergencies or incidents, such as break-ins, accidents, or medical emergencies, following established procedures.
- Maintain organized files and records, including lease agreements, tenant information, and financial documents.
- Prepare reports for management, summarizing property performance, occupancy rates, and financial metrics.
- Coordinate with Regional Manager as needed for support, guidance, and reporting.
- Review quality of services provided to tenants.
- Attend all manager staff meetings.
- Conduct property visits regularly and provides Management with recommendations and observations to improve the property.
- Obtain and maintains all service, maintenance and access control contracts.
- Review/assist with the obtaining and financing of all required insurance coverage.
- Follow the Company's corporate policies including but not limited to, accounting, and human resources policies.
- Ensure that all records are kept in good order.
- Provide a five-star customer service at all times by attending to all calls and messages timely, no later than 24 hour hours.
Leasing Manager/Assistant Manager
Pegasus Residential
Houston
03.2019 - 10.2020
- Collaborated with property manager to ensure occupancy goals were consistently met and maintained, foster future goals for the property.
- Addressing tenant inquiries, complaints, and concerns.
- Processing rent payments, issuing late fees, 3 day notices sending renewals, handling move out inspections, filing evictions, inputting vendor invoices, and assisting with upper management tasks.
- Handling evictions in a legal and efficient manner.
- Ensure property is well maintained with regular inspections, landscaping, and outsourced vendors.
- Recruit, train and manage performance of leasing and maintenance staff ensuring excellence in service and compliance with leasing standards.
- Oversee the preparation and review of lease contracts, ensuring accuracy and compliance, while maintaining confidentiality of a 256-unit property.
- Coordinated marketing initiatives, including online presence, property flyers, email blasts and social media campaigns, to increase traffic.
- (Garden Style Luxury) Lease Up
Leasing Manager
Lurin Property Management
Houston
07.2017 - 03.2019
- Coordinated marketing initiatives and hosted monthly meetings to enhance occupancy percentages and property performance.
- Maintained tenant compliance with property guidelines.
- Reinforced sales and marketing strategies, contributing to increased occupancy rates.
- Conducted thorough background checks and processed tenant applications, ensuring accuracy and protection against fraud while maintaining compliance with state laws.
- Processed multiple payment options while ensuring all account information transferable.
- (Class A Luxury)
Administrative Assistant
Real Estate and Mortgage Solutions
Houston
04.2014 - 09.2017
- Delivered exceptional customer service by efficiently managing multi-line calls, organizing prospect files, and ensuring accurate documentation of client needs and inquiries.
- Streamlined administrative processes by effectively managing filing systems and processing interest emails and applications, contributing to improved operational efficiency.
- Supported sales objectives by facilitating meetings and organizing prospect tours, while providing precise information to assist in closing potential deals.
Medical Receptionist
LCCA Lifecare Centers if America
Houston
- Organized and updated files for 4K+ patients per HIPAA policies and clinic standards, minimizing errors by 17%.
- Supervised scheduling of 20+ patients per day according to patient preferences and physician availabilities.
- Completed billing invoices, insurance forms, patient paperwork, and prescription authorizations and refills.
- Organized and re-stocked inventory to ensure readiness, increasing productivity by 13%.
Education
BBA - Business
Texas Southern University
Houston, TX06.2019
High School Diploma -
Elkins High School
06.2010
Skills
- Leasing
- Marketing
- Conventional
- LIHTC
- Affordable
- Lease Up
- Team development
- Financial Budgeting
- Social Media
- Team Leadership
- Project management
- Operational Management
- Microsoft Office
- Performance Reporting
- Vendor Management
Certification
Certified Notary Public, 11/01/23, 11/01/26
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Floating Property Specialist
BG Staffing
11.2024 - Current
Regional Manager
JWilliams Staffing
08.2022 - 11.2024
Community Manager/Leasing Manager
KPC Management
10.2020 - 08.2022
Leasing Manager/Assistant Manager
Pegasus Residential
03.2019 - 10.2020
Leasing Manager
Lurin Property Management
07.2017 - 03.2019
Administrative Assistant
Real Estate and Mortgage Solutions
04.2014 - 09.2017
Medical Receptionist
LCCA Lifecare Centers if America
BBA - Business
Texas Southern University
High School Diploma -
Elkins High School