Summary
Overview
Work History
Education
Skills
Timeline
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TIFFANY ROBINSON

Apache Junction,AZ

Summary

Dynamic Implementation Consultant at Paylocity with a proven track record in developing tailored plans and guiding clients through successful transitions. Skilled in negotiation and effective communication, I excel in fast-paced environments, driving continuous improvement and collaboration to achieve client satisfaction and operational excellence.

Overview

14
14
years of professional experience

Work History

Implementation Consultant

Paylocity
Remote
08.2022 - Current
  • Developed implementation plans tailored to client needs, outlining key milestones, and tasks.
  • Collaborated with Sales Partners and Time & Labor Consultants to ensure successful implementations.
  • Guided admin and payroll managers through processing payroll successfully to ensure a smooth transition to client services.
  • Participated in the Mentorship Program.
  • Participated in Kristina Blanco's Greenbelt Project.
  • Hosted weekly Progression Workshops to help develop EMICs and provide knowledge on the implementation process
  • Hosted office hours to assist in teaching, guiding ICs with building out demographics, taxes, accruals benefits, and balancing YTD wages.
  • Hosted 1:1s with struggling ICs to find out their pain points, help overcome obstacles and gaps in knowledge, and provide feedback to their team leader or customer service agent.
  • Acts as email and peer backup to TL Kristina Blanco when she is out of the office.

Licensed Mortgage Broker

Agave Home Loans
06.2021 - 03.2022
  • Asking questions to find out financial and emotional goals.
  • Pulling credit reports to get a full picture of debts.
  • Pricing and negotiating loans for refinances.
  • Communicating with realtors, lenders, clients, processors, and the title company to complete purchases on new homes.
  • Gathering and reviewing tax returns, W-2s, pay stubs, insurance policies, and any other documents needed to confirm clients meet guidelines to qualify for a new mortgage.
  • Inbound and outbound calls to new clients, and follow-up for clients in process.
  • Maintaining a daily to-do list and calendar to ensure efficient multitasking.

Loss/Charge-Off Account Manager

Santander Consumer
11.2020 - 05.2021
  • Explaining repossession, charge-off processes, and credit reporting.
  • Negotiating top-down to bring loans current.
  • Understanding the reason for defaulting to provide payment plans and/or modifications.
  • Having organic conversations and building rapport.
  • Reviewing and breaking down letters, documents, and contracts with borrowers.

Customer Assistance

Computershare
09.2019 - 11.2020
  • Collections calling.
  • Negotiating payment arrangements and processing payments to bring them current.
  • Explaining the foreclosure process and how to avoid it.
  • Updating contact, insurance, and tax information.
  • Submitting contract modifications.
  • Helping borrowers understand documents (billing statements, escrow analysis, notice of intent, etc.).

Leasing Consultant

BG Multifamily Staffing
06.2019 - 09.2019
  • Touring apartments and amenities with prospective residents.
  • Answering questions related to the property.
  • Responding to leads by phone and email.
  • Lease paperwork
  • Move-in inspections
  • Answering phones
  • Maintenance requests

Sales Consultant

Earnhardt CJDR/Chevrolet
01.2019 - 04.2019
  • Listening to customers wants and needs, along with budgets to find the right vehicle to purchase/lease
  • Educating customers on technology and options in each vehicle
  • Walking customers through signing paperwork
  • Following up with customers after purchase

Loan Advisor

Bridgecrest/Go Financial
05.2016 - 10.2018
  • Working with clients to create realistic budgets to maintain auto loans
  • Explaining simple interest loans and positive vs negative ramifications for financial choices
  • Working with Microsoft Outlook and Microsoft Excel
  • Using online resources to find people and update demographics
  • Managing working on the computer while talking on the phone with clients

Server

R.T. O'Sullivan's
12.2013 - 05.2016
  • Providing customers with a fun and relaxing experience for all occasions

Customer Service/Sales

GC Services (Apple)
08.2012 - 11.2013
  • Placing orders and accepting credit card information
  • Hearing customer concerns and solving problems regarding online orders, without escalation
  • Providing product information

Team Member

IMAX Theater
04.2012 - 07.2012
  • Opening and closing concessions
  • Box office (selling tickets/customer service)

Sales

Charlotte Russe
09.2011 - 04.2012
  • Greeting customers
  • Working register- sales and returns
  • Restocking clothing and shoes
  • Floor setup
  • Inventory checks

Education

MULTI-STATE LICENSED MORTGAGE BROKER -

10.2021

LIFE, ACCIDENT AND HEALTH INSURANCE LICENSE -

05.2019

HIGH SCHOOL DIPLOMA -

DESERT RIDGE HIGH SCHOOL
05.2011

Skills

  • Quick learner, ability to adapt
  • Ability to work in a fast-paced, multitasking environment
  • Attention to detail
  • Experienced negotiator
  • Works well as a team, as well as alone
  • Problem solver
  • Ability to handle all types of people with friendly professionalism
  • Effective communicator
  • Drive for continuous self and team improvement
  • Collaboration
  • Decision-making skills

Timeline

Implementation Consultant

Paylocity
08.2022 - Current

Licensed Mortgage Broker

Agave Home Loans
06.2021 - 03.2022

Loss/Charge-Off Account Manager

Santander Consumer
11.2020 - 05.2021

Customer Assistance

Computershare
09.2019 - 11.2020

Leasing Consultant

BG Multifamily Staffing
06.2019 - 09.2019

Sales Consultant

Earnhardt CJDR/Chevrolet
01.2019 - 04.2019

Loan Advisor

Bridgecrest/Go Financial
05.2016 - 10.2018

Server

R.T. O'Sullivan's
12.2013 - 05.2016

Customer Service/Sales

GC Services (Apple)
08.2012 - 11.2013

Team Member

IMAX Theater
04.2012 - 07.2012

Sales

Charlotte Russe
09.2011 - 04.2012

MULTI-STATE LICENSED MORTGAGE BROKER -

LIFE, ACCIDENT AND HEALTH INSURANCE LICENSE -

HIGH SCHOOL DIPLOMA -

DESERT RIDGE HIGH SCHOOL

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