Tiffany Robinson
Orange
Summary
Results-driven professional with experience in customer relationship management and service delivery improvement. Skilled in analyzing customer feedback and adhering to compliance standards, contributing to enhanced customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Everise
Atlanta
10.2025 - 01.2026
- Resolved customer complaints with effective solutions, enhancing customer satisfaction.
- Conducted follow-up calls with customers post-resolution to ensure continued satisfaction.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Documented customer interactions in CRM system, improving tracking and future service.
- Followed company policies to ensure compliance during customer interactions.
Front Desk Security Officer
Allied Universal Security Services
Atlanta
01.2025 - 10.2025
- Monitored access points, ensuring adherence to safety and security protocols to maintain a secure environment.
- Conducted regular patrols to maintain a secure environment for staff and visitors.
- Managed visitor check-in procedures, verifying identification and issuing badges to enhance security and streamline access.
- Responded promptly to incidents, coordinating with law enforcement.
- Documented daily activities and incidents in detailed reports, providing management with critical information for decision-making.
- Provided excellent customer service while addressing inquiries from guests and staff.
- Assisted guests and employees with inquiries, ensuring their needs were met effectively.
Front Desk Security Officer
Vets Security Enforcement Agency
Forest Park
10.2023 - 01.2025
- Conducted regular patrols to maintain a secure environment for staff and visitors.
- Monitored access points to ensure safety and security protocols were followed.
- Responded promptly to incidents, coordinating with law enforcement.
- Assisted in emergency response drills, ensuring compliance with safety regulations.
- Documented daily activities and incidents in detailed reports, providing management with insights for informed decision-making.
- Collaborated with team members to refine security operations and policies, contributing to a safer environment.
- Resolved conflicts between customers and visitors, maintaining a positive atmosphere and ensuring a professional experience.
- Greeted people entering the building in a polite and friendly manner.
Janitor
Compass Group Management
Atlanta
08.2022 - 10.2023
- Cleaned and sanitized restrooms, dining areas, and common spaces daily to uphold health and safety standards.
- Operated floor cleaning machines to maintain cleanliness and appearance.
- Managed waste disposal procedures, promoting a hygienic environment and supporting overall cleanliness.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Maintain janitorial supply inventory.
- Organized custodial closets for efficient access to equipment and supplies, enhancing operational effectiveness.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
Education
Some College (No Degree) - Biomedical Sciences
Drake College of Bussiness
Elizabeth, NJSkills
- CRM software
- Customer relationship management
- Service improvement
- Customer feedback analysis
- Conflict resolution
- Compliance adherence
Timeline
Customer Service Representative
Everise
10.2025 - 01.2026
Front Desk Security Officer
Allied Universal Security Services
01.2025 - 10.2025
Front Desk Security Officer
Vets Security Enforcement Agency
10.2023 - 01.2025
Janitor
Compass Group Management
08.2022 - 10.2023
Some College (No Degree) - Biomedical Sciences
Drake College of Bussiness