Summary
Overview
Work History
Education
Skills
Certification
Additional Experience
Timeline
Generic

Tiffany Rodarte

West Jordan,UT

Summary

Dedicated and results driven healthcare professional with 15+ years of experience across clinical and patient service roles, including phlebotomy, patient communication, and compliance. Adept at guiding patients and families through healthcare transitions, building rapport with adolescents and young adults, and working collaboratively with interdisciplinary teams. Highly organized, empathetic, and skilled in documentation, data tracking, and process improvement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Development Representative

NICE
01.2022 - Current
  • - Engage with new business prospects via phone and email to uncover needs and qualify leads.
  • - Demonstrate active listening and solution-based communication to align offerings with goals.
  • - Build and maintain strong relationships with internal teams to ensure smooth handoffs.
  • - Maintain accurate CRM records and dashboards to track key performance indicators (KPIs) and outreach activity.
  • - Use data insights to evaluate lead conversion patterns and refine targeting strategies.

Emergency Department Phlebotomist

Intermountain Healthcare
01.2018 - 01.2022
  • - Delivered high-quality, compassionate care in a fast-paced Level 1 Trauma Center.
  • - Used empathy and communication to support adolescent and adult patients.
  • - Ensured accuracy in patient identification, specimen collection, and documentation.
  • - Proficient in IV and ultrasound-guided blood draws.
  • - Participated in the Employee Engagement Committee.

Phlebotomist & Team Lead

Intermountain Healthcare
01.2012 - 01.2018
  • - Supervised overnight team, ensuring smooth transitions between shifts and staff coverage.
  • - Maintained highest quality standards for specimen integrity, labeling, and data accuracy.

Business Co-Owner

Amazing Screen Printing & Embroidery
01.2011 - 01.2013
  • - Managed customer relationships and directed creative operations and production.
  • - Handled all scheduling, marketing, and sales communication.

Education

General Studies & Coursework in Biology, Clinical Chemistry

Salt Lake Community College
Salt Lake City, UT

Skills

  • Communication (Interpersonal & Professional)
  • Data Collection & Tracking
  • Patient and Family Support
  • Organization & Follow-Through
  • Experience with Adolescents & Young Adults
  • Compliance & Process Improvement
  • Microsoft Office & Scheduling Applications

Certification

  • - I.V. Placement Certified – Intermountain Healthcare
  • - Central Line Certified – Intermountain Healthcare
  • - Phlebotomy Certification – Intermountain Healthcare
  • - C.L.A. Certified – University of Utah

Additional Experience

  • Division Sales Manager – Primerica Financial Services, West Jordan, UT (2006 – 2008)
  • - Trained and led sales teams, increasing division sales by over 300%.
  • - Implemented internal training processes to drive results and client satisfaction.
  • Lab Liaison Technician – Bone Marrow Transplant – Intermountain Healthcare, Salt Lake City, UT (2002 – 2006)
  • - Supported patients and families during complex testing/treatment planning.
  • - Helped implement new tracking systems and served on compliance and accreditation teams.

Timeline

Sales Development Representative

NICE
01.2022 - Current

Emergency Department Phlebotomist

Intermountain Healthcare
01.2018 - 01.2022

Phlebotomist & Team Lead

Intermountain Healthcare
01.2012 - 01.2018

Business Co-Owner

Amazing Screen Printing & Embroidery
01.2011 - 01.2013

General Studies & Coursework in Biology, Clinical Chemistry

Salt Lake Community College

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