DARRELL HOWARD
Summary
Account Manager | Account Executive | Brand Champion | Product Support | Sports Coaching and Training
Overview
11
11
years of professional experience
Work History
Sales Development Representative
R+L Global Logistics
Phoenix, Arizona
02.2026 - Current
- Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
Inside Technical Support Consultant
TTEC
Tempe, Arizona
05.2025 - 01.2026
- Guided customers through step-by-step solutions in a clear and concise manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
Field Performance Manager
OpenWorks
Phoenix, AZ
06.2024 - 05.2025
- Responsible for corporate oversight between service providers and customers.
- Resolved concerns and issues to ensure the highest quality of service, account growth, retention and franchise development.
- Educated and reviewed customers and service providers of billing and payment process when needed.
Sales Associate
Pegasus Building Services
Phoenix, AZ
01.2024 - 04.2024
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Engaged in inbound and outbound calls.
Account Executive
GoTo (Logmein)
Portland, OR
01.2022 - 01.2023
- SMB/Mid Market
- Sales position focused on generating new and upsell revenue from existing and new business accounts
- High forecast accuracy on monthly/quarterly basis and strong pipeline management skills
- Processed and reviewed billing statements for account customers
Account Manager
Zones
Portland, OR
08.2019 - 12.2021
- Mid Market/Enterprise, #1 new business attainment
- Employ judgement in working with various internal and OEM technical resources toward desired resolution
- Competitive analysis of solution possibilities to meet client goals in functionality, pricing, and delivery targets
- Inbound and Outbound calls and account resolution.
Inside Sales Representative
SonicWall
Phoenix, AZ
12.2015 - 07.2019
- Managed PNW region (5 states) and British Columbia/Alberta, Canada region
- Work closely with sales team to drive quota/revenue attainment for assigned territories.
- Provided presentations and demonstrate of features, functions and benefits of enterprise security solutions.
- 90%-plus attainment, $300K quarterly quota
Education
Some College (No Degree) - Film And Video Production
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSome College (No Degree) - Communication Studies
UNLV
Las Vegas, NVSkills
- Solutions oriented professional
- Committed collaborator, highly adaptive and exceptional interpersonal skills
- Empowered business growth, develop customer and channel partnered relationships
- Adept at working effectively unsupervised and quickly mastering new skills
- Manage Fortune 500 accounts and execute resolutions towards goals and revenue growth
- B2B, Mid-market SaaS IT sales/service/support
Timeline
Sales Development Representative
R+L Global Logistics
02.2026 - Current
Inside Technical Support Consultant
TTEC
05.2025 - 01.2026
Field Performance Manager
OpenWorks
06.2024 - 05.2025
Sales Associate
Pegasus Building Services
01.2024 - 04.2024
Account Executive
GoTo (Logmein)
01.2022 - 01.2023
Account Manager
Zones
08.2019 - 12.2021
Inside Sales Representative
SonicWall
12.2015 - 07.2019
Some College (No Degree) - Communication Studies
UNLV
Some College (No Degree) - Film And Video Production
Maricopa Community Colleges - Scottsdale Community College