Amaya Segura
Dallas,TX
Summary
Dedicated to providing exceptional customer service and administrative support. Personable and energetic team member with a strong commitment to excellence. Excels in data-entry, database management, scheduling, and enhancing customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Child and Family Guidance Center
09.2021 - Current
- Greeting incoming visitors and customers professionally and providing friendly, knowledgeable assistance
- Carrying out front office duties, utilizing data entry skills in framework of a medical database
- Registering new patients into a computer system and verifying their information as well as insurance
- Collecting payments from patients and scanning identification and insurance cards
- Keeping digital records of patient paperwork including patient details and medical records
- Scheduling and confirming appointments, communicating with clients, and updating client records
- Coordinating and scheduling Drug Reps with nurse practitioners
- Verifying patients' medications including prior authorizations
- Accurately measuring and recording vital signs for patients
- Conducting training for incoming CSR staff
- Translating for patients when needed
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Team Member
Chick-fil-A
06.2018 - 09.2021
- Consistently provided professional, friendly, engaging service
- Displayed enthusiasm and knowledgeable about the restaurant's menu and products
- Inventoried and restocked items throughout the day
- Delivered quality service by providing a warm and welcoming environment
- Assisted co-workers whenever possible
- Flexible to work in all departments
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier
Bath & Body Works
11.2019 - 10.2020
- Restocked and organized merchandise
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Demonstrated exceptional customer service
- Assisted customers to complete purchases, locate items, and join reward programs
- Completed physical inventory counts each month
Education
High School Diploma -
North Dallas High School
Dallas, TXAssoicate of Arts - Business And Managment
Mountain View College
Dallas, TX05-2024
Skills
- Bilingual
- High Achiever
- Rapid and Adaptive
- Data management
- Computer skills
- Data Entry
- Payment Processing
- Appointment Scheduling
- Effective Coss Functional Communicator
- Solutions Oriented Professional
- Influential
- Collaborative
Awards
Achieved 'Most Served Guests' by completing an excessive amount of customer orders with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Child and Family Guidance Center
09.2021 - Current
Cashier
Bath & Body Works
11.2019 - 10.2020
Team Member
Chick-fil-A
06.2018 - 09.2021
High School Diploma -
North Dallas High School
Assoicate of Arts - Business And Managment
Mountain View College
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