Alejandra Castro
San Francisco,US
Summary
Professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving ensures a seamless experience for clients while fostering strong relationships. A collaborative team player, adaptable to evolving needs, consistently prioritizing results through efficient and empathetic service delivery. Recognized for reliability and a proactive approach to achieving customer and organizational objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Hertz
05.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on product knowledge and customer service protocols.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with cross-functional teams to enhance customer experience and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
General Manager
Noe Valley Bakery
San Francisco
09.2022 - 05.2025
- Managed daily operations, implementing strategies to streamline processes and foster a positive work environment.
- Implemented strategic decisions, improving store efficiency and performance.
- Led team initiatives to cultivate a collaborative work environment.
- Formulated and executed operational strategies to drive business growth.
- Oversaw performance objectives to ensure alignment with organizational goals.
Assistant Manager
Noe Valley Bakery
San Francisco
02.2019 - 08.2022
- Managed daily operations ensuring high-quality product delivery and resource availability.
- Develop strategic plans to efficiently handle peak business periods.
- Create and optimize staff schedules for seamless daily operations.
- Implement quality control measures, enhancing product consistency.
- Coordinate inventory management, maintaining essential supplies.
Baker
Noe Valley Bakery
San Francisco
08.2017 - 01.2019
- Produced bakery items ensuring timely completion and quality.
- Collaborated with team to meet daily production goals.
- Memorized 50+ recipes to enhance efficiency and consistency.
Education
High School Diploma -
Terra Linda High School
06.2017
Skills
- Bilingual
- Strong organizational skills
- Calendar management
- Team Leadership
- Customer service
- Strategic Planning
- Stock management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Hertz
05.2025 - Current
General Manager
Noe Valley Bakery
09.2022 - 05.2025
Assistant Manager
Noe Valley Bakery
02.2019 - 08.2022
Baker
Noe Valley Bakery
08.2017 - 01.2019
High School Diploma -
Terra Linda High School