Carlos Ponce Castillo
San Francisco,CA
Summary
Dedicated and experienced customer service professional with over 18 years of combined experience in city impound and retail environments. Proven ability to manage customer inquiries, resolve conflicts, and enhance customer satisfaction. Strong communication skills and a commitment to providing excellent service. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
City and County of San Francisco Impound
San Francisco, USA
07.2016 - Current
- Provided exceptional customer service to individuals retrieving vehicles, handling inquiries, and addressing concerns efficiently
- Assisted in the resolution of disputes regarding towing fees and fines
- Provided excellent customer service assistance in Spanish, accurately translating information and with cultural sensitivity
- Collaborated with law enforcement and other city departments to facilitate the successful retrieval of impounded vehicles
Sales Associate
On the Run
San Francisco, USA
02.2013 - 03.2016
- Built strong customer relationships and provided personalized assistance to meet their needs
- Trained and mentored new staff in customer service best practices and sales techniques, improving overall team performance
- Managed inventory and merchandising, contributing to efficient store operations and a visually appealing shopping environment
- Handled escalated customer concerns with professionalism and care, consistently resolving issues to the customer's satisfaction
Education
High school -
Abraham Lincoln High school
01.2003
Some College (No Degree) - Nursing Science
City College of San Francisco
San Francisco, CASkills
- Excellent verbal and written communication skills
- Conflict resolution
- Problem-solving abilities
- Bilingual
- Strong organizational skills
- Proficient in database management
- Proficient in customer service software
- Ability to work effectively in fast-paced environments
- Positive and professional
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
City and County of San Francisco Impound
07.2016 - Current
Sales Associate
On the Run
02.2013 - 03.2016
High school -
Abraham Lincoln High school
Some College (No Degree) - Nursing Science
City College of San Francisco
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