Tiffany Rodgers
Dental Assistant/ Office Assistant
Covington,GA
Summary
Service-oriented Dental Assistant offering competent skills to assist in all areas of patient care. Bringing efficient communication and critical thinking abilities to ensure optimal service and smooth daily office operations.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Receptionist/Front Office Assistant
Gents Grooming Lounge
Porterdale, GA
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to about 20 to 30 inquiries from callers seeking information a day.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email and telephone.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry and photocopying.
- Promotes and assists with business growth by creating content, including TikTok, taking photos, and managing social media platforms.
- Maintained visitor log for many business purposes, including security.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding over 100 clients and the company.
- Handled sensitive information with discretion, while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Supported company correspondence by drafting and distributing memos and emails.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Maintained a clean and welcoming reception area, contributing to a positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Handled assignments independently, with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Collected payments, processed transactions, and updated relevant records.
Office Assistant
RDI LLC.
Covington, GA
10.2018 - 02.2023
- Regulate and manage about 3 different contract workers at a time.
- Receive payments, manage bookkeeping, and update budget sheets.
- Set appointments and confirm delivery dates.
- Resolve arising issues on clients' accounts; provide great customer service, and answer questions.
- Organize and maintain documents and leases.
- Enter data entry, approve, or deny rental applications.
- Prepare emails and letters, answer phones, and relay messages.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and about 10 visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Expedited document processing with accurate data entry and timely filing.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Shift Leader
Smoothie King
Conyers, Georgia
06.2018 - 12.2019
- Assisted team members at the point of sale (POS) in the execution of product and promotions.
- Blended smoothies, according to the recipe ticket, for a consistent taste.
- Ensured guest service in all areas and met applicable standards for quality and cleanliness.
- Informed Store Manager of all problems or unusual matters of significance.
- Supported and adhered to company standards for operations, marketing/communications, and brand identity.
- Fulfilled cash handling and inventory reporting responsibilities with honesty.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well-stocked with necessary supplies.
- Managed shift operations, supplied resources, and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point of contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Maintained a clean and safe work environment, while ensuring all employees adhered to safety guidelines and protocols.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed and ran store productivity for about over 50 customers while overseeing a max of 4 staff members at once.
Education
Dental Assistant Diploma -
Altierus Career College
Norcross, GA 01.2022 - 11.2022
Skills
Office Management
Scheduling
Administrative Support
Customer/Client relations
Vital Signs
Infection Control / Sterilization
Front Office Procedures
HIPAA
OSHA
CPR
Radiation Safety
Time Management
Clerical Support
Organization skills
Service-oriented mindset
Performance Improvement
Timeline
Receptionist/Front Office Assistant
Gents Grooming Lounge
04.2024 - Current
Dental Assistant Diploma -
Altierus Career College
01.2022 - 11.2022
Office Assistant
RDI LLC.
10.2018 - 02.2023
Shift Leader
Smoothie King
06.2018 - 12.2019