Tiffany Rodrigues
Dennis Port,USA
Summary
Dedicated professional with strong skills in verbal communication, emergency response, and team collaboration, bringing a solid foundation in behavior modeling and injury prevention. Experienced in creating supportive environments that promote safety and development. Eager to transition into an Urgent Care Technician role, leveraging expertise to enhance patient care and team efficiency.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Urgent Care Receptionist
Cape Cod Healthcare
Hyannis, MA
08.2025 - Current
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Coordinated appointment scheduling and maintained accurate calendars for team members.
- Processed incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained office supplies inventory, facilitating timely ordering to prevent shortages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
BASKETBALL COACH
BAYSTATE JAGUARS
Raynham, MA
03.2019 - Current
- Demonstrated ability to motivate players to reach peak performance levels through positive reinforcement techniques.
- Served as appropriate role model for student-athletes through instruction and action.
- Educated players on the fundamentals of basketball including dribbling, passing, shooting, rebounding and defense.
- Provided training direction and encouragement to prepare athletes for games, competitive events, and tours.
- Evaluated and assessed players to identify areas of improvement.
- Established a culture of respect, discipline, and accountability within the team.
- Analyzed video footage from previous games to identify areas of improvement for future competitions.
- Organized fundraising events to pay for tournament fees or new equipment purchases.
BASKETBALL COACH
BAYSTATE JAGUARS
Raynham, MA
03.2019 - Current
- Demonstrated ability to motivate players to reach peak performance levels through positive reinforcement techniques.
- Served as appropriate role model for student-athletes through instruction and action.
- Educated players on the fundamentals of basketball including dribbling, passing, shooting, rebounding and defense.
- Provided training direction and encouragement to prepare athletes for games, competitive events, and tours.
- Evaluated and assessed players to identify areas of improvement.
- Established a culture of respect, discipline, and accountability within the team.
- Analyzed video footage from previous games to identify areas of improvement for future competitions.
- Organized fundraising events to pay for tournament fees or new equipment purchases.
DIRECT SUPPORT PROFESSIONAL CAREGIVER
SEVEN HILLS FOUNDATION
New Bedford, MA
01.2011 - 01.2015
- Provided instruction on proper warm-up techniques to prevent injuries.
- Checked status of academic eligibility for prospective team members.
- Organized and conduct practice sessions.
- Hired, supervised and work with extended coaching staff.
- Explained and enforced safety rules and regulations.
- Oversaw development and management of sports program budget and fundraising activities.
- Monitored academic eligibility of student athletes.
- Traveled with team to away contests.
- Developed and arranged competition schedules and programs.
- Provided support to individuals with disabilities by assisting them with daily living tasks such as meal preparation, hygiene, errands, and leisure activities.
- Assisted clients in developing independent living skills through instruction and modeling of appropriate behaviors.
- Observed changes in client behavior or physical condition and reported concerns promptly to supervisor.
- Supported clients in achieving personal goals by providing encouragement, guidance, and assistance as needed.
- Managed crisis situations calmly while ensuring the safety of both the client and staff members involved.
- Adhered to all safety protocols while providing transportation services for clients.
- Implemented strategies that promoted positive behavior change through reinforcement of desired behaviors and redirection of inappropriate behaviors.
- Demonstrated flexibility and creativity when approaching challenging situations, while maintaining focus on client safety.
- Engaged in meaningful conversations with clients to build trust and rapport while promoting self-advocacy skills.
- Encouraged development of self-esteem through positive reinforcement techniques.
- Developed strong communication and interpersonal skills to interact with clients and their families in a compassionate manner.
- Utilized active listening techniques to identify areas where additional support was necessary or desired by the client.
- Ensured proper storage of medical supplies and equipment used by clients.
- Participated in regular meetings with interdisciplinary teams to discuss progress towards goals established for each client.
- Provided medication reminders as well as monitored medication administration according to agency policies.
- Respected individual rights of autonomy throughout service delivery process.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Reported health changes and provided proper documentation to appropriate staff.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Transported client to doctor's office and essential errands.
- Prepared meals according to client dietary requirements.
- Assisted residents in activities of daily living to maintain health and dignity.
- Responded quickly to emergency situations and provided necessary first aid.
- Maintained secure environment for staff and residents, following established safety standards.
- Offered safety guidance protection to increase mobility for clients with impaired judgment.
- Responded to resident dining needs and assisted with feeding.
- Read and contributed to shift reports and care notes.
- Fostered resident comfort by answering requests and reporting observations to nursing supervisor.
- Provided proper care and observation of patient's skin to prevent breakdown.
- Drove motor vehicles to transport clients to physicians' offices or outings.
- Served clients regular balanced meals for breakfast, lunch and dinner.
- Responded appropriately to physical, emotional and developmental needs of residents.
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
- Helped patients move in and out of beds, baths and wheelchairs.
- Cleaned and organized client's living quarters to make living conditions more hospitable.
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
- Provided clients with communication assistance, typing correspondence and obtaining information for them.
- Evaluated client's needs to plan for continuing services.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
- Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
- Protected health information according to HIPAA policies and procedures.
- Completed and submitted clinical documentation in accordance with agency guidelines.
DIRECT SUPPORT PROFESSIONAL CAREGIVER
SEVEN HILLS FOUNDATION
New Bedford, MA
01.2011 - 01.2015
- Provided instruction on proper warm-up techniques to prevent injuries.
- Checked status of academic eligibility for prospective team members.
- Organized and conduct practice sessions.
- Hired, supervised and work with extended coaching staff.
- Explained and enforced safety rules and regulations.
- Oversaw development and management of sports program budget and fundraising activities.
- Monitored academic eligibility of student athletes.
- Traveled with team to away contests.
- Developed and arranged competition schedules and programs.
- Provided support to individuals with disabilities by assisting them with daily living tasks such as meal preparation, hygiene, errands, and leisure activities.
- Assisted clients in developing independent living skills through instruction and modeling of appropriate behaviors.
- Observed changes in client behavior or physical condition and reported concerns promptly to supervisor.
- Supported clients in achieving personal goals by providing encouragement, guidance, and assistance as needed.
- Managed crisis situations calmly while ensuring the safety of both the client and staff members involved.
- Adhered to all safety protocols while providing transportation services for clients.
- Implemented strategies that promoted positive behavior change through reinforcement of desired behaviors and redirection of inappropriate behaviors.
- Demonstrated flexibility and creativity when approaching challenging situations, while maintaining focus on client safety.
- Engaged in meaningful conversations with clients to build trust and rapport while promoting self-advocacy skills.
- Encouraged development of self-esteem through positive reinforcement techniques.
- Developed strong communication and interpersonal skills to interact with clients and their families in a compassionate manner.
- Utilized active listening techniques to identify areas where additional support was necessary or desired by the client.
- Ensured proper storage of medical supplies and equipment used by clients.
- Participated in regular meetings with interdisciplinary teams to discuss progress towards goals established for each client.
- Provided medication reminders as well as monitored medication administration according to agency policies.
- Respected individual rights of autonomy throughout service delivery process.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Reported health changes and provided proper documentation to appropriate staff.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Transported client to doctor's office and essential errands.
- Prepared meals according to client dietary requirements.
- Assisted residents in activities of daily living to maintain health and dignity.
- Responded quickly to emergency situations and provided necessary first aid.
- Maintained secure environment for staff and residents, following established safety standards.
- Offered safety guidance protection to increase mobility for clients with impaired judgment.
- Responded to resident dining needs and assisted with feeding.
- Read and contributed to shift reports and care notes.
- Fostered resident comfort by answering requests and reporting observations to nursing supervisor.
- Provided proper care and observation of patient's skin to prevent breakdown.
- Drove motor vehicles to transport clients to physicians' offices or outings.
- Served clients regular balanced meals for breakfast, lunch and dinner.
- Responded appropriately to physical, emotional and developmental needs of residents.
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
- Helped patients move in and out of beds, baths and wheelchairs.
- Cleaned and organized client's living quarters to make living conditions more hospitable.
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
- Provided clients with communication assistance, typing correspondence and obtaining information for them.
- Evaluated client's needs to plan for continuing services.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
- Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
- Protected health information according to HIPAA policies and procedures.
- Completed and submitted clinical documentation in accordance with agency guidelines.
Certified Nursing Assistant
Southcoast Hospital Group
Fall River, MA
06.2002 - 09.2002
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments, enhancing overall quality of care.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained accurate patient records, contributing to continuity of care and effective communication.
- Implemented hygiene protocols, resulting in reduced infection rates within the unit.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
ASSOCIATE IN SCIENCE (A.S.) - NURSING
CAPE COD COMMUNITY COLLEGE
Barnstable, MA05.2026
HIGH SCHOOL DIPLOMA - undefined
NEW BEDFORD HIGH SCHOOL
New Bedford, MA06.1997
Skills
- Safety awareness
- Verbal and written communication
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Problem-solving abilities
- Adaptability and flexibility
- Reliability
- Effective communication
- Self motivation
- Professionalism
- Active listening
- Decision-making
- Certified in CPR/AED
- Safety management
- Interpersonal skills
- Compassionate caregiving
- Patient care
- Health and safety requirements
- Organization skills
- Telephone skills
- Data entry
Certification
- AHEC Scholar
- Certified Home Health Aide
Timeline
Urgent Care Receptionist
Cape Cod Healthcare
08.2025 - Current
BASKETBALL COACH
BAYSTATE JAGUARS
03.2019 - Current
BASKETBALL COACH
BAYSTATE JAGUARS
03.2019 - Current
DIRECT SUPPORT PROFESSIONAL CAREGIVER
SEVEN HILLS FOUNDATION
01.2011 - 01.2015
DIRECT SUPPORT PROFESSIONAL CAREGIVER
SEVEN HILLS FOUNDATION
01.2011 - 01.2015
Certified Nursing Assistant
Southcoast Hospital Group
06.2002 - 09.2002
HIGH SCHOOL DIPLOMA - undefined
NEW BEDFORD HIGH SCHOOL
ASSOCIATE IN SCIENCE (A.S.) - NURSING
CAPE COD COMMUNITY COLLEGE
Personal Information
Title: Associate Degree in Nursing