Tiffany Rodriquez
Gould,OK
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Great Plains Bank. Proven track record in transaction processing accuracy and relationship building, enhancing customer satisfaction and loyalty. Adept at cash handling and streamlining operations, contributing to a positive and efficient banking environment.
Overview
20
20
years of professional experience
Work History
Teller / Data Processing Clerk
Great Plains Bank
Hollis, OK
09.2016 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
Account Executive - Payables and Receivables
Great Plains Bank
Hollis, OK
05.2011 - 07.2015
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
Front End Manger
United Supermarkets
Frederick Ok
08.2014 - 10.2014
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
Sales Associate/ Front End Manager
United Supermarkets
Hollis, OK
10.2005 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Harmon Memorial Hospital
Hollis, OK
06.2005 - 10.2005
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
Education
Hollis High School
Hollis, OK05.2005
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Relationship building and management
Accomplishments
There is a lot I have accomplished over the years, people telling me I can’t achieve it, being in banking there is a lot to know. Customer service is also one to talk to someone about what the problem is, you work on it trying resolve the issue. Is an accomplishment I think. Making it easy for the customer to understand.
Affiliations
I have been affiliated with Great Plains Bank for many years, also affiliated in a positive environment.
Additional Information
I have also learned and achieve that at times I have to deal with customers who doesn’t have very good manners over the phone or the situation, and I learned that communication is key, and not to stress out over the situation and ask questions and try to resolve the situation or problem and stay calm at all times on any situation that comes through.
Languages
English
Full Professional
Timeline
Teller / Data Processing Clerk
Great Plains Bank
09.2016 - Current
Front End Manger
United Supermarkets
08.2014 - 10.2014
Account Executive - Payables and Receivables
Great Plains Bank
05.2011 - 07.2015
Sales Associate/ Front End Manager
United Supermarkets
10.2005 - 05.2011
Harmon Memorial Hospital
06.2005 - 10.2005
Hollis High School