TIFFANY ROSS
Neola,United States
Summary
Dynamic professional with extensive experience in customer service and operations management at Stewarts Marketplace. Proven ability to enhance customer satisfaction and relationship-building skills. Adept at resolving complex issues and maintaining high-quality standards, ensuring a seamless experience for clients.
Overview
18
18
years of professional experience
Work History
Online Grocery Department Manager/Customer Service Desk Associate
Stewarts Marketplace
Roosevelt, United States
12.2019 - Current
- Oversee the operations of the online grocery department.
- Process online grocery orders efficiently.
- Ensure timely delivery of groceries to customers.
- Provide support to customers at the service desk.
- Process bank orders efficiently.
- Conduct transactions for Western Union and process money orders.
- Manage customer returns efficiently.
- Direct phone inquiries.
- Support cashiers in resolving issues.
- Address and correct system malfunctions.
- Maintain a neat and clean work area by organizing merchandise, and sweeping floors regularly.
- Handle customer complaints and concerns, escalating complex issues to the direct supervisor for quick resolution.
- Count and balance the cashier's drawers.
- Developed positive relationships with regular customers.
Waitress
Red Gravy Restaurant
Roosevelt, United States
09.2015 - 02.2016
- Welcomed customers and provided seating arrangements.
- Took orders for food and drinks and delivered them to guests.
- Ensured customer satisfaction through consistent follow-up efforts.
- Processed payment tickets.
- Supported phone operations, managed reservations, and processed takeout orders.
Manager
Barn Dogs Bar & Grill
Roosevelt, United States
05.2013 - 09.2013
- Oversaw daily operations of restaurant.
- Developed monthly employee schedules.
- Managed inventory levels to ensure optimal stock availability.
- Executed daily balancing of cash register.
- Managed distribution of tips to employees.
Cosmetologist
Katz Salon & Beauty Supply
Roosevelt, United States
06.2007 - 05.2013
- Performed hair cutting, coloring, and styling services.
- Adopted cutting-edge styling approaches inspired by modern trends.
- Updated client records to ensure accurate service documentation.
- Facilitated sales of beauty products.
- Managed accounting system for tracking earned income and monthly expenses.
- Performed sanitation tasks to maintain cleanliness.
Education
Apprenticeship - Cosmetology
Roosevelt
Roosevelt06.2007
High School Diploma -
Union High School
Roosevelt04.2004
Skills
- Customer service and assistance
- Responsive to new challenges
- Time management
- Effective teamwork
- Quality assurance
- Relationship building
Accomplishments
- I won the Percy Stewart award for the most customer satisfaction reviews of any Stewarts employee they have ever had.
Timeline
Online Grocery Department Manager/Customer Service Desk Associate
Stewarts Marketplace
12.2019 - Current
Waitress
Red Gravy Restaurant
09.2015 - 02.2016
Manager
Barn Dogs Bar & Grill
05.2013 - 09.2013
Cosmetologist
Katz Salon & Beauty Supply
06.2007 - 05.2013
Apprenticeship - Cosmetology
Roosevelt
High School Diploma -
Union High School
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