Tiffany Rothwell
Salt Lake City
Summary
Proactive Purchasing Manager helping businesses meet fulfillment obligations through reliable vendor partnerships and streamlined ordering processes. Performs detailed research in supplier selection, sourcing and value assessment to form best overall strategy for long-term gain. Manages purchasing budget to determine feasibility of contracts and exceed savings goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Purchasing/Warehouse Inventory Control Manager
Precision Technology INC
08.2022 - Current
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Processed damaged goods and completed wasted inventory paperwork.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Negotiated pricing and terms with vendors to secure best value for company.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Analyzed market and delivery systems to assess present and future materials availability.
- Completed monthly profit and loss performance reports.
- Facilitated resolution of vendor disputes and discrepancies.
- Generated reports on purchasing activities to support management decisions.
- Identified opportunities to reduce lead times and improve inventory management.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
Commercial Parts Manager
Advanced Auto Distribution Center
06.2018 - 08.2022
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers both Retail and Commercial Dealership Parts.
- Processed and reshelved return orders, checking for discrepancies, potential usage and damage issue's
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Created employee schedules to align coverage with forecasted demands.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Online Customer Support
Wells Fargo
01.2015 - 07.2018
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Store Manager
Pilot Travel Centers
01.2010 - 07.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Forsyth High School
Forsyth 05.2004
Skills
- Billing Systems
- Customer Relationships
- Warehouse Inspections
- Maintaining Clean Work Areas
- Inventory and Supply Control
- Inventory Management Software
- Manage Distribution Center
- Accounting Softwares
- Quarterly Reviews
- Work Scheduling
- Warehouse Supervision
- Safety Regulations Implementation
- Forklift Certification
- Personnel Training and Development
- Handling Materials
- Daily Logs
- Critical Thinking
- Operational Efficiency
- Reading Comprehension
- Corrective Actions
- Department Management
- Invoice Processing
- Customer Satisfaction
- Company Inventory Oversight
- Staff Training
- Outgoing Shipments Oversight
- Sales Management
Certification
Forklift Certificaton
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Purchasing/Warehouse Inventory Control Manager
Precision Technology INC
08.2022 - Current
Commercial Parts Manager
Advanced Auto Distribution Center
06.2018 - 08.2022
Online Customer Support
Wells Fargo
01.2015 - 07.2018
Assistant Store Manager
Pilot Travel Centers
01.2010 - 07.2016
High School Diploma -
Forsyth High School
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