Tiffany Rutherford
Columbus
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
20
20
years of professional experience
Work History
Member Team Lead supervisor
Sam's Club
Columbus
08.2021 - Current
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Delivered exceptional customer service, resulting in an average annual sales increase of [x]%
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
- Provided customer service and was involved in training [x] new team members each month
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Improved equipment maintenance and safety standards by [x]%, which resulted in a [x]% reduction in maintenance costs
- Recruited [x] paid staff members for event management and implemented volunteer retention bonus program
- Organized approximately [x] volunteer events that raised ~$[x]k in donations
- Oversaw [x] employees, enhancing crew efficiency and fostering a collaborative work environment
Apparel Team Lead
Walmart
Columbus
11.2020 - 08.2021
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
- Collaborated with marketing and project management to develop new ideas, initiatives, products, and services
- Training and using examples to show my team how to efficiently run apparel department training on putting items in the correct areas as well as training on price changes
- Conducted inventory for clothing, jewelry, shoes, and accessories to ensure accurate stock levels.
- Managed monthly inventory updates, including price changes and merchandise modifications.
- On the appearance of my department, ensuring that everything was safe and clean also was also appealing to customers
- On the appearance of my department, ensuring that everything was safe and clean also appealing to customers
- Trained team on efficient operation of apparel department, including item placement and price changes
- Oversaw inventory management in back room, tracking sold and unsold items while placing orders for new and missing stock.
Customer service manager
Walmart
Columbus
11.2011 - 10.2020
Front Desk Clerkclerk/bistro
Courtyard Marriott
Columbus
01.2017 - 04.2017
- Delivered customer service while training [x] new team members monthly
- Assisted guests with check-in and check-out procedures at front desk
- Food making special coffee orders at the bistro
- Ensured guest comfort by providing necessary items, from towels to food
- Failed to address guest needs during service interactions
- Guest in and out of the room
- Down the drawer every night to make sure the cash was never short
- Prepared breakfast service at the bistro for morning guests
- Managed housekeeper chart to communicate room cleaning prioritiesed
Cash office associate/money center associate
Walmart
Columbus
06.2010 - 07.2011
- Provided customer service while training [x] new team members each month to enhance team performance
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Cultivated relationships with [x] new staff members and supported [x] existing staff in their career development
- Managed [x] employees, boosting crew efficiency through effective oversight
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Customer Service Associate
Walmart
Columbus
07.2009 - 11.2010
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Trained [x] new employees on customer service scripts, conflict resolution, and data entry to ensure consistent service delivery
- Enhanced understanding of company's product offerings to improve customer engagement with merchandise
Cashier
Walmart
Columbus
11.2006 - 06.2009
- Managed a cash register with an average of $[x] in sales each day
- Managed cash register, processing an average of $[x] in daily sales
- Established reputation for prompt, efficient service and maintained high accuracy, earning top ratings for [x] months
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for [x] months
- Assisted in training [x] new cashiers, enhancing team service quality
- Assisted in the training of [x] new cashiers
Education
All -
Northland high school
ColumbusSkills
- Team management
- Leadership
- Computer literacy
- Time management
- Computer literacy
- Documentation review
- Communication skills
- Leadership
Timeline
Member Team Lead supervisor
Sam's Club
08.2021 - Current
Apparel Team Lead
Walmart
11.2020 - 08.2021
Front Desk Clerkclerk/bistro
Courtyard Marriott
01.2017 - 04.2017
Customer service manager
Walmart
11.2011 - 10.2020
Cash office associate/money center associate
Walmart
06.2010 - 07.2011
Customer Service Associate
Walmart
07.2009 - 11.2010
Cashier
Walmart
11.2006 - 06.2009
All -
Northland high school