Dy'Mia Johnson
Long Beach,CA
Summary
A proven leader,efficient problem-solver, skilled in policy enforcement, and multitasking, with a knack for fostering continuous improvement and maintaining customer service excellence. Demonstrates a strong ability to remain calm and professional under pressure, ensuring high-quality outcomes. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Member Services Team Lead
Sky Zone Trampoline Park
05.2023 - Current
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided regular coaching and feedback to team members, fostering a culture of continuous improvement.
Dietary Aide
Seacrest Convalescent Hospital
09.2022 - 11.2022
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Server Technician
3-Ten Staffing Services
06.2021 - 10.2022
- Streamlined processes, automating tasks to increase efficiency in managing servers.
- Educated end-users on best practices for maintaining server functionality and security measures.
- Contributed to business continuity planning, ensuring minimal disruption during unexpected events or outages.
- Reduced downtime for clients by promptly troubleshooting and resolving server issues.
- Delivered exceptional customer service, addressing client concerns with patience and professionalism.
Front Desk Medical Receptionist
Seacrest Convalescent Hospital
11.2021 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Bachelor of Science - Kinesiology
Long Beach City College
Long Beach, CA05.2025
High School Diploma -
King-Drew Magnet High School of Medicine/Science
Los Angeles, CA06.2021
Skills
- Team Management
- Policy Enforcement
- Financial Transactions
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Customer service excellence
- Team Collaboration
- Organizational Skills
- Decision-Making
- Data Entry
- Team building
- Money handling abilities
- Continuous Improvement
- Customer Data Confidentiality
- Inbound Call Management
Volunteer Experiences
- Carson Christian Center
- City of Carson Recreation Center
- City of Dallas Homeless Service Division
Timeline
Member Services Team Lead
Sky Zone Trampoline Park
05.2023 - Current
Dietary Aide
Seacrest Convalescent Hospital
09.2022 - 11.2022
Front Desk Medical Receptionist
Seacrest Convalescent Hospital
11.2021 - 02.2022
Server Technician
3-Ten Staffing Services
06.2021 - 10.2022
Bachelor of Science - Kinesiology
Long Beach City College
High School Diploma -
King-Drew Magnet High School of Medicine/Science
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