Tiffany Ryals Frazier
Chicago,IL
Summary
Customer relationship professional with track record of fostering client loyalty and enhancing business relationships. Known for effectively implementing strategies to increase customer satisfaction and resolve issues promptly. Recognized for collaborative teamwork and adaptability, ensuring seamless operations and consistent results.
Overview
15
15
years of professional experience
Work History
Customer Relationship Manager
Discover Financial Services, DFS
02.2025 - Current
- Maintained accurate records of customer interactions and transactions for future reference.
- Resolved customer complaints in a timely manner.
- Provided technical support for customers when needed.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Ensured compliance with relevant regulations, laws, and policies related to customer relationships.
Lead Account Specialist
Discover Financial Services, DFS
03.2024 - 02.2025
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Specialist
S.C.R
02.2022 - 12.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Customer Account Specialist
Discover Financial Services, DFS
09.2023 - 03.2024
- Resolved customer issues in a timely manner while maintaining excellent customer relationships.
- Reviewed customer accounts for accuracy and completeness of information.
- Adhered to company policies when handling confidential client information.
Team Leader
OppLoans
06.2018 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Mixologist
Deedees Bar and Grill
05.2018 - 09.2019
- Developed new cocktail recipes based on customer preferences.
- Organized promotional activities such as drink specials or contests.
- Conducted inventory of supplies and restocked as needed.
- Created seasonal drinks for special occasions.
- Interacted with guests to ensure satisfaction with their experience.
Mixologist
Black Cat Lounge
10.2010 - 03.2018
- Developed new cocktail recipes based on customer preferences.
- Conducted inventory of supplies and restocked as needed.
- Organized promotional activities such as drink specials or contests.
- Interacted with guests to ensure satisfaction with their experience.
- Suggested food pairings with cocktails for customers.
- Handled complaints from guests in a professional manner.
- Prepared alcoholic and non-alcoholic beverages according to standard recipes.
- Assisted in training new bartenders on proper techniques.
- Checked identification of patrons to verify age requirements for purchasing alcohol.
- Maintained an organized and clean bar area.
- Monitored customer consumption to ensure responsible drinking habits were followed.
Education
No Degree - Business Management
LSU
Baton Rouge, LAC.D.A - Childcare
Ashworth College
Norcross, GA04.2023
High School Diploma -
Fenger High School
Chicago, IL06.1999
Skills
- Customer service Excellence
- Customer relationship management
- Effective communication
- Great work ethic
Timeline
Customer Relationship Manager
Discover Financial Services, DFS
02.2025 - Current
Lead Account Specialist
Discover Financial Services, DFS
03.2024 - 02.2025
Customer Account Specialist
Discover Financial Services, DFS
09.2023 - 03.2024
Customer Service Specialist
S.C.R
02.2022 - 12.2024
Team Leader
OppLoans
06.2018 - 02.2022
Mixologist
Deedees Bar and Grill
05.2018 - 09.2019
Mixologist
Black Cat Lounge
10.2010 - 03.2018
C.D.A - Childcare
Ashworth College
No Degree - Business Management
LSU
High School Diploma -
Fenger High School
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