VANESSA HINGA
Auburn,WA
Summary
Strategic and persuasive Account Manager with 3+ years of experience driving business growth through customer-centric relationship management, impactful B2B presentations, and data-driven strategy execution. Proven ability to identify market opportunities, deliver tailored solutions, and foster long-term client partnerships. Adept at navigating CRM platforms, managing sales pipelines, and enhancing cross-functional collaboration.
Overview
3
3
years of professional experience
Work History
Customer Relationship Manager
Little Limited
05.2022 - 01.2024
- Revenue Generation: I drive revenue growth by building strong client relationships and effectively communicating the value of our offerings
- Efficiency in Operations: I streamline operations, contribute to marketing, and ensure smooth workflow through my strong work ethic and organizational skills
- Risk Mitigation: I proactively identify and address compliance issues to minimize risks and maintain a secure business environment
- Enhanced Client Experience: I prioritize client satisfaction by providing exceptional service and ensuring a safe and clean environment
- Strategic Planning: I develop and refine strategic plans, identifying and capitalizing on new business opportunities
- Operational Excellence: I ensure the smooth and efficient operation of customer service functions, delivering a superior client experience
Sales and Marketing Executive
Little Limited
04.2021 - 04.2022
- Market Insight: I leverage market knowledge and customer understanding to optimize sales strategies and capitalize on new opportunities
- Engaging Presentations: I deliver impactful presentations that effectively communicate our value proposition to B2B clients
- End-to-End Coordination: I manage the entire sales cycle, from initial contact to successful deal closure and ongoing client support
- CRM Expertise: I effectively utilize CRM systems like Bitrix24 to manage customer relationships, enhance service delivery, and tailor offerings
- Collaborative Problem-Solving: I actively contribute to team efforts in identifying and resolving sales challenges
- Strategic Persuasion: I craft compelling proposals that address client needs, build trust, and drive successful business outcomes
- Value Enhancement: I identify opportunities to increase customer value through cross-selling and upselling strategies
Sales and Marketing Intern
Little Limited
10.2020 - 03.2021
- Strategic Marketing: I developed and executed successful marketing campaigns across various industries, including taxi, food, parcel, and bulk SMS services
- Market Research: I conducted in-depth market research to analyze competitors and identify opportunities for product and service improvement
- Client Relationship Management: I built and maintained strong client relationships, ensuring their satisfaction and fostering long-term partnerships
- Sales Innovation: I proactively sought new business opportunities through various channels, effectively presenting our offerings to potential clients
- Analytical Acumen: I conducted thorough cost-benefit analyses to inform data-driven decisions and optimize business strategies
- Future-Focused: I cultivated strong client relationships, establishing a solid foundation for sustained business growth and future success
Education
Master of Business Administration -
Kenya Methodist University
11.2022
Bachelor of Business Administration - undefined
Kenya Methodist University
12.2019
Skills
- Customer service excellence
- Market research and analysis
- Business analysis and reporting
- Cross-functional teamwork
- Client account management
- Client onboarding process
Timeline
Customer Relationship Manager
Little Limited
05.2022 - 01.2024
Sales and Marketing Executive
Little Limited
04.2021 - 04.2022
Sales and Marketing Intern
Little Limited
10.2020 - 03.2021
Bachelor of Business Administration - undefined
Kenya Methodist University
Master of Business Administration -
Kenya Methodist University
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