Tiffany Sadler
Salem,IL
Summary
Experienced House Manager specializing in staff coordination, client management, and operational efficiency. Proven ability to enhance resident experiences through effective communication and streamlined processes in behavioral health settings. Skilled in meal planning, incident documentation, and regulatory compliance while maintaining accurate records. Strong leadership capabilities in team development and achieving challenging objectives.
Overview
9
9
years of professional experience
Work History
House Manager
Marion County Horizon Center
Salem, Illinois
04.2024 - 04.2025
- Managed daily operations for residents at Marion County Horizon Center.
- Coordinated staff and resident schedules to ensure seamless transitions.
- Oversaw meal planning and preparation to meet diverse dietary needs of residents.
- Facilitated group activities to promote social interaction and build community among residents.
- Communicated effectively with families about resident needs and progress.
- Maintained a safe and clean environment for all residents and staff members.
- Documented resident behavior and incidents in compliance with facility guidelines.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Organized and maintained household inventory records, including supplies and equipment.
- Developed and implemented systems for streamlined management of daily operations in the house.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Ensured compliance with local health and safety regulations at the residence.
- Provided assistance communicating, typing correspondence or obtaining information.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Followed standard infection control protocols to avoid illness or contamination.
- Ensured patient health information remained confidential and secure. and personal information was private and confidential.
- Submitted reports to and reviewed reports with supervisor.
- Participated in care coordination conferences and staff meetings to improve skill set.
- Reported major concerns or deterioration in the client's mental or physical condition to supervisor immediately.
- Consulted with a team caring for the patient to evaluate needs and plan for healthcare services.
- Administered medication and medical treatments, following physician orders.
- Monitored vital signs and medication under supervision of registered nurse.
- Transported clients to physician offices or on outings.
Behavioral Health Secretary
Comprehensive Connections
Mt. Vernon, Illinois
07.2023 - 04.2024
- Coordinated scheduling for meetings and appointments across departments to ensure efficient use of time and resources.
- Managed incoming calls by directing them to the appropriate department or personnel. and directed inquiries to appropriate personnel.
- Assisted in preparing documents for internal and external communications.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Managed daily office operations and maintained organized filing systems.
- Maintained organized filing systems for confidential documents, ensuring secure and easy retrieval of information.
- Provided administrative support to the Office Manager and other staff members.
- Provided administrative support during events and company functions.
- Welcomed visitors at the front desk and directed them to the appropriate person or location. and directed to appropriate location or person.
- Maintained and updated contact lists regularly to ensure accurate communication across the organization. on a regular basis; created new contacts as needed.
- Collaborated with team members to ensure smooth workflow across projects.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled confidential documents with discretion.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Supported the implementation of office policies and procedures effectively.
Customer Service Representative
Maximum Tan
Salem, IL
11.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Addressed customer inquiries and resolved complaints promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection and tanning services.
- Educated clients on tanning products and safe usage practices.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service quality.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed inventory assessments to ensure stock availability and restocked supplies.
- Developed positive relationships with customers through friendly interactions.
Receptionist
Marion Eye Surgical Center
Mt. Vernon, Illinois
11.2021 - 07.2022
- Greeted patients warmly and managed front desk inquiries efficiently.
- Scheduled appointments using electronic health record systems for optimal patient flow.
- Verified patient insurance information and collected necessary documentation promptly.
- Coordinated with medical staff to facilitate smooth patient transitions and communication.
- Answered phone calls professionally, directing inquiries to appropriate departments swiftly.
- Assisted patients in completing forms and provided guidance on procedures clearly.
- Maintained cleanliness and organization of reception area to enhance visitor experience.
- Managed medical records by ensuring accurate filing and confidentiality compliance consistently.
Customer Service Representative
Maximum Tan
Salem, IL
04.2019 - 11.2021
Physician Office Assistant
SSM Medical Group
Mt. Vernon, Illinois
05.2016 - 08.2018
- Assisted patients with registration and insurance verification processes.
- Handled incoming calls and responded to patient inquiries promptly.
- Scheduled patient appointments and managed daily office calendar.
- Maintained medical records and ensured compliance with privacy regulations.
- Processed patient billing and facilitated payment collections efficiently.
- Coordinated communication between physicians and healthcare staff seamlessly.
- Transcribed dictated orders from physicians into the electronic health record system.
- Provided education materials to patients about their conditions or medications.
Education
Associate of Applied Science - Respiratory Therapy
Kaskaskia College
Centralia, IL05-2010
Skills
- Resident assessment
- Documentation compliance
- Safety regulation adherence
- Resident support
- Staff coordination
- Scheduling coordination
- Time management
- Budget oversight
- Client relations
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Conflict resolution
- Administrative support
Timeline
House Manager
Marion County Horizon Center
04.2024 - 04.2025
Behavioral Health Secretary
Comprehensive Connections
07.2023 - 04.2024
Customer Service Representative
Maximum Tan
11.2022 - 07.2023
Receptionist
Marion Eye Surgical Center
11.2021 - 07.2022
Customer Service Representative
Maximum Tan
04.2019 - 11.2021
Physician Office Assistant
SSM Medical Group
05.2016 - 08.2018
Associate of Applied Science - Respiratory Therapy
Kaskaskia College