Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Saldana

Hanford,CA

Summary

Detail-oriented team player with strong organizational skills. Proven ability to manage multiple projects simultaneously with high accuracy. Committed to fostering personal and professional growth opportunities.

Overview

28
28
years of professional experience

Work History

Administrative Assistant/ Administrative Secretary

Central Valley Recovery Services Inc.
04.2023 - 03.2024
  • General office organization duties such as answering phone calls, providing customer service, filing invoice, receive, sort and distribute daily mail/deliveries and other administrative tasks
  • All administrative tasks related to new employee hiring procedures, including screenings, onboarding, and employee file maintenance
  • Completed daily invoicing, data entry and reconciliation for all 50 vendors and inter-company expenses
  • Tracked and reviewed invoices to ensure necessary information was listed on purchase orders
  • Reconciled bank statements with company credit cards to ensure effective internal controls
  • Prepared Monthly Department Financial Report for monthly board meetings.
  • Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.

Retail Merchandiser

THIRD CHANNEL -ADDIDAS BRAND REPRESENTATIVE
09.2022 - 04.2023
  • Plan and develop merchandising strategies that balance customers' expectations and company's objectives
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
  • Provided valuable feedback to management regarding customer preferences and trends, leading to improved product offerings.
  • Arranged consistent shelves, bins, and racks at 5 locations by following established planograms.

CSR - Customer Service Representative - Remote

Faneuil
10.2021 - 01.2023
  • Handling 50 plus Inbound and Outbound Calls: Assisting consumers with enrolling in health coverage and addressing their inquiries
  • Providing efficient and effective service to customers, understanding their needs, and determining the appropriate course of action
  • Inputs accurate customer information for determining eligibility for tax credits and subsidies
  • Provides information on health insurance plans, coverage options, premiums, and health coverage benefits
  • Screen individuals for Medi-Cal eligibility, referring customers to the appropriate county if applicable
  • Working with systems like Salesforce and the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS)
  • Maintaining accurate records of customer interactions and transactions.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.

Administrative Assistant

JM EAGLE
02.2018 - 01.2020
  • Prepares payroll by calculating pay, distributing checks, and maintaining payroll records
  • Provides orientation for new employees by providing information packets, reviewing company policies, gathering withholding and other payroll information, explaining benefit programs, and obtaining signatures for documents
  • Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications, and merit increase dates as well as tracking vacation, sick, and personal time
  • Maintain information databases and spreadsheets, including employee records and financial documents
  • Record expenses, process invoices, and help with financial tasks
  • Handle incoming calls, providing information or directing calls to the appropriate person
  • Maintain organized record keeping / filing systems to ensure accuracy, confidentiality and compliance with various state and federal regulations
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Sales Associate/Customer Service Representative

Walmart
05.2016 - 04.2018
  • Maintaining inventory levels by monitoring sales trends and ordering new merchandise as needed
  • Providing friendly customer service by addressing shoppers' questions and concerns in efficient manner
  • Performing checkout procedures such as scanning barcodes, cashiering, and processing returns for 30 plus customers daily.
  • Accurately processing payments, refunds, and exchanges of merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Administrative Office Administrator

NAES Corporation
08.2012 - 12.2015
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Managed payroll and benefits administration for 35 staff members to ensure accuracy and compliance with company policies.
  • Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Supported plant operations by maintaining accurate records of production data and inventory levels.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Office Assistant (Typing) Records Department

CDCR Avenal State Prison
11.1995 - 07.2010
  • Updated electronic databases with accurate biographical information for new inmates upon intake, ensuring smooth transition into facility management systems.
  • Promoted safety within facility by providing up-to-date records for security personnel when determining appropriate housing assignments based on risk assessments.
  • Contributed to reduction in paperwork errors through meticulous attention to detail during document review processes.
  • Managed records retention schedules in accordance with state and federal guidelines, ensuring timely destruction or archiving of files as necessary.
  • Demonstrated flexibility and adaptability by adjusting to changing priorities and deadlines while maintaining high-quality work standards.
  • Ensured timely release of inmates with accurate sentence calculations and proper documentation.
  • Expedited parole hearings by gathering required documentation and submitting it to appropriate parties in a timely manner.
  • Contributed to improved case management by accurately recording warrants status updates and outcomes.
  • Ensured proper filing and archiving of critical documents, maintaining organized records system.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Updated records with new information.
  • Provided excellent customer care by responding to inquiries and requests for information.

Education

Associate's degree - Business Administration

Heald College-Fresno
Fresno, CA
06.2014

Skills

  • Office Administration
  • Payroll Administration
  • Benefits Administration
  • Call center experience
  • Account Reconciliation
  • Teamwork and Collaboration
  • Fast Learner
  • Customer Service
  • Multitasking
  • Excellent Communication
  • Organizational Skills

Timeline

Administrative Assistant/ Administrative Secretary

Central Valley Recovery Services Inc.
04.2023 - 03.2024

Retail Merchandiser

THIRD CHANNEL -ADDIDAS BRAND REPRESENTATIVE
09.2022 - 04.2023

CSR - Customer Service Representative - Remote

Faneuil
10.2021 - 01.2023

Administrative Assistant

JM EAGLE
02.2018 - 01.2020

Sales Associate/Customer Service Representative

Walmart
05.2016 - 04.2018

Administrative Office Administrator

NAES Corporation
08.2012 - 12.2015

Office Assistant (Typing) Records Department

CDCR Avenal State Prison
11.1995 - 07.2010

Associate's degree - Business Administration

Heald College-Fresno

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Tiffany Saldana