Tiffany Sanders
Summary
Newly certified phlebotomy technician highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm seeking a entry-level position to utilize my passion for patient care to provide exceptional service and contribute to the success of a healthcare organization.
Overview
10
10
years of professional experience
Work History
Patient Services Specialist
Cleveland Clinic Hospital
05.2019 - 02.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient checkins.
- Streamlined the registration process for improved patient experience and reduced wait times.
- Collaborated with healthcare providers to ensure timely delivery of test results and care plans.
- Facilitated seamless communication between patients, families, and clinical staff for optimal care coordination.
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Outreach Coordinator
Neon Health Services
02.2016 - 05.2019
- Increased community engagement by organizing outreach events and coordinating with local organizations.
- Managed volunteers effectively to ensure successful outreach initiatives and maintain volunteer satisfaction.
- Implemented data-driven strategies to evaluate outreach efforts and continuously improve program effectiveness.
- Conducted workshops and training sessions for staff and volunteers, increasing their knowledge of community resources and best practices in outreach.
- Collaborated with interdisciplinary teams to develop comprehensive plans for addressing community needs.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
- Expanded program reach by developing and implementing targeted outreach strategies.
- Increased community engagement through regular public presentations and events.
- Managed budgets and resources effectively, maximizing program outcomes and efficiency.
Home Health Aide
Your Signature Care LLC
01.2013 - 01.2016
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Transported clients for medical and personal outings.
Education
Certificate - CPR/AED
American Heart Association
Lyndhurst, OH11.2023
Certificate -
Phlebotomy Training Specialists
Independence, OH10.2023
GED -
East High School
Cleveland, OH06.2005
Skills
- Phlebotomy Technician
- Excellent Communication
- Patient Confidentiality
- Continuous learning
- Attention to detail
- Teamwork abilities
- Goal Minded
- Finger Stick Method
- Empathy and compassion
- Customer service
- Order of draw
- Time management
- Patient Support
- CPR/AED
- Patient Flow Management
- Venipuncture
- Stress management
- Scheduling
- Critical Thinking
- Clerical Support
Timeline
Patient Services Specialist
Cleveland Clinic Hospital
05.2019 - 02.2023
Outreach Coordinator
Neon Health Services
02.2016 - 05.2019
Home Health Aide
Your Signature Care LLC
01.2013 - 01.2016
Certificate - CPR/AED
American Heart Association
Certificate -
Phlebotomy Training Specialists
GED -
East High School
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