Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Sanders

Buffalo,NY

Summary

Highly efficient professional offering many years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting, and employee records management. Adaptable and strategic with strong software proficiency.

Overview

15
15
years of professional experience

Work History

Human Resources Assistant

America Homecare Inc
Buffalo, NY
03.2022 - Current
  • Maintained human resource records by processing applications and resumes.
  • Collaborated on employee retention programs and policy development.
  • Utilized ATS- applicant tracking systems to streamline hiring and onboarding/ offboarding processes.
  • Scheduled and supervised for various departments.
  • Advised on policy development and assisted in community program implementation.

Senior Customer Service Specialist

IQor Inc.
Depew, NY
03.2018 - 04.2022
  • Resolved numerous inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability
  • Attained top 10% placement for customer satisfaction out of a group of 200 competitive specialists.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.

Transportation Administrative Assistant

Buffalo Board of Education
Buffalo, NY
09.2013 - 03.2018
  • Supported and coached new employees on policies and safety measures, offering assistance with tasks as needed
  • Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption or fares received
  • Responding to various parents questions, requests or complaints
  • Reported delays, accidents or other traffic and transportation situations
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement special program initiatives.

Childcare Director

Child Care Resource Network
Buffalo, NY
11.2009 - 03.2018
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues
  • Created and recorded invoices, accounts receivables and year to date general ledger journal entries for internet sales
  • Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.

Education

Bachelor of Arts - Psychology

SUNY Buffalo State
Buffalo, NY
06-2012

Skills

  • Strong sense of personal accountability
  • Detail oriented with the ability to learn quickly and retain knowledge
  • Experienced accounting and bookkeeping skills
  • Adobe/excel software proficiency
  • Excellent communication skills
  • Employee Relations
  • Conflict Management

Timeline

Human Resources Assistant

America Homecare Inc
03.2022 - Current

Senior Customer Service Specialist

IQor Inc.
03.2018 - 04.2022

Transportation Administrative Assistant

Buffalo Board of Education
09.2013 - 03.2018

Childcare Director

Child Care Resource Network
11.2009 - 03.2018

Bachelor of Arts - Psychology

SUNY Buffalo State

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Tiffany Sanders