Tiffany Sansom
Luling,LA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
26
26
years of professional experience
Work History
Administrative Assistant II
MS Department of Child Protection Services
Jackson, MS
07.2023 - 12.2025
- Managed daily office operations, ensuring efficiency in administrative tasks.
- Coordinated scheduling and communication between departments to facilitate workflow.
- Assisted in maintaining accurate client records and documentation for compliance purposes.
- Processed incoming correspondence, prioritizing urgent matters for timely resolution.
- Supported staff training initiatives by preparing materials and organizing sessions.
Administrative Support Assistant
Staffers
Ridgeland, MS
01.2015 - 11.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated travel arrangements and itineraries to support business operations effectively.
Master Cosmetologist
Imagine Beauty & Barber Salon
Ridgeland, MS
04.2011 - 06.2023
- Provided expert consultations on hairstyles and treatments, enhancing client satisfaction and retention.
- Created customized hair styles according to client's preferences and services.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon suite, equipment, and tools.
- Executed advanced hair cutting techniques, ensuring precision and adherence to current trends.
- Developed personalized skincare regimens, improving clients' skin health and appearance.
- Trained junior stylists in product application methods, fostering skill development within the team.
Customer Service Representative
Mississippi 811, Inc.
Jackson, MS
02.2004 - 05.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Trained new employees on company policies, procedures, and customer service best practices.
Customer Service Representative
SkyTel Communications
Jackson, MS
07.1999 - 02.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with their accounts and billing inquiries
- Answered incoming calls
- Responded to customer complaints and found resolutions for customers.
Education
No Degree - Business Administration And Management
Hinds Community College
Jackson, MSCosmetology License - Hair And Beauty
Magnolia College of Cosmetology
Jackson, MS04-2010
High School Diploma -
Forest Hill High School
Jackson, MS05-1999
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant II
MS Department of Child Protection Services
07.2023 - 12.2025
Administrative Support Assistant
Staffers
01.2015 - 11.2023
Master Cosmetologist
Imagine Beauty & Barber Salon
04.2011 - 06.2023
Customer Service Representative
Mississippi 811, Inc.
02.2004 - 05.2017
Customer Service Representative
SkyTel Communications
07.1999 - 02.2004
No Degree - Business Administration And Management
Hinds Community College
Cosmetology License - Hair And Beauty
Magnolia College of Cosmetology
High School Diploma -
Forest Hill High School