Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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TIFFANY SANTIAGO

Hillsborough,NJ

Summary

Dynamic team player with a strong foundation in customer relationship management and HR proficiencies, recognized for effective strategic planning and time management. Demonstrates extensive knowledge in information technology and systems, adept at driving program management initiatives to enhance operational efficiency.

Overview

10
10
years of professional experience

Work History

Talent Acquisition Coordinator (Contract)

Terumo Medical Corporation
Somerset, US
08.2024 - Current
  • Interview Scheduling.
  • Administrative assisting to the Director of HR, and my direct manager.
  • Managed travel arrangements.
  • Internal executive meeting scheduling.
  • Pre-employment background check and drug screening processing.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Provided administrative support related to employee records maintenance including updating applicant tracking systems with candidate information.
  • Coordinated interviews between hiring managers and potential candidates; scheduled meetings as needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Created and maintained relationships with recruitment agencies, universities, colleges, and other external resources to identify potential candidates.

Dispatcher/Customer Service Representative

Air Professionals Heating and Air Conditioning
Flemington, US
09.2023 - 04.2024
  • Management of multi phone lines
  • Schedule management for our technicians
  • Cold calling
  • Registering equipment
  • Priced and quoting customers
  • Work with the permitting team to submit all required paperwork
  • Track shipment arrivals and orders
  • Ordering equipment
  • Reporting the time for our install teams
  • Other duties as assigned

Assistant Director

AllShifts
Newark, US
08.2020 - 02.2023
  • Supervised team of Credentialing/Recruiting Specialists both remote and on-site
  • Assisted with department record auditing and compliance
  • Training and development of internal staff onboarding and training
  • Ensure all healthcare worker licenses are valid and active according to agency and government regulations
  • Provide employment verifications for our pier diem nursing staff to aide in license renewals
  • Transcribed executive meetings
  • Collaborate with executives and other departments to best organize and effectively manage the day-to-day administrative operations of the recruiting/credentialing department, from the initial job opening through the onboarding process
  • Generate, initiate, and monitor pre-employment screenings (i.e., background, drug screen, credentialing, etc.) and keep recruiter updated
  • Maintain strong, open, timely communication and coordination with the candidates, hiring managers, and recruiters, as well as any other key stakeholders
  • Manage all new hire paperwork, including pre-employment screening, e-Verify, and I-9 documentation, benefits, and payroll
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Established standards of excellence for customer service delivery throughout the organization.
  • Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.

Salon Coordinator

Fantastic Sams
Hillsborough, US
11.2019 - 03.2020
  • Data entry
  • Managed appointment bookings through multiple channels like phone, email or walk-in customers.
  • Cashier service
  • Monitored stock levels in order to ensure adequate supply of materials for day-to-day operations.
  • Managed payment processes and checked accuracy of service and tax charges, reducing errors.
  • Checked members and guests in promptly for appointments.
  • Supervised waiting area to maintain cleanliness and welcoming atmosphere.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.

Receptionist and Assistant

Brave Wings Therapy
Wayne, US
05.2019 - 10.2019
  • Collected payment
  • Maintained the cleanliness of the office and waiting area throughout the day
  • Use of Therabill for billing and scheduling
  • Verified insurance coverage via Navinet
  • Handled high call volume on both the mobile and office line
  • Assisted therapists with intakes of new patients and transferring patients

Teacher's Assistant

Cresthill Academy
East Hanover, US
01.2017 - 03.2018
  • Assisted in updating and executing lesson plan
  • Maintained cleanliness of the classroom between breakfast, snack, lunch, nap time and closing
  • Implement Cresthill's curriculum in a way that is consistent with the unique needs of each child
  • Create a safe, nurturing environment where children can play and learn while following coronavirus health and safety measures and more
  • Partner and communicate with parents, with a shared desire to provide the best care and education for their children
  • Cultivate positive relationships with families and teachers

Human Resources Intern

Edison Properties
Newark, US
11.2017 - 01.2018
  • Provide customer service to organization employees
  • Maintain employee records (soft and hard copies)
  • Assist in payroll preparation; providing relevant data, absences, enter PTO requests
  • Email temporary associate's time cards to the appropriate agency on a weekly basis
  • Provide required documents to corporate team and ensure accurate proper deductions
  • Update PTO request spreadsheet
  • Respond to request for Verification of Employment by email
  • Create Verification of Employment letters for associates as requested
  • Filed paperwork, sorted and delivered mail, and maintained office organization
  • Helped with I-9 forms to support compliance procedures
  • Created and updated tracking spreadsheets using Excel

Summer Internship

City of Newark
Newark, US
06.2015 - 08.2015
  • Interacted with internal departments and customers by phone, email or in-person to provide information
  • Organized materials and completed various clerical tasks to support operations
  • Completed research, compiled data and updated spreadsheets
  • Restocked office supplies and retrieved files for staff
  • Opened, sorted and distributed incoming mail and packages

Education

College Preparatory -

North Star College Preparatory High School
Newark, NJ
06.2017

Skills

  • Microsoft Excel
  • Organizational skills
  • Data entry
  • Recruiting
  • Insurance verification
  • Employee orientation
  • Customer service
  • Clerical experience
  • Human resources
  • Filing
  • Marketing
  • Inventory management
  • QuickBooks
  • Auditing
  • Early Childhood Education
  • Communication skills
  • Administrative experience
  • Computer skills
  • Microsoft Office
  • Windows
  • Google Suite
  • Dispatching
  • Microsoft PowerPoint
  • Microsoft Word
  • Time management
  • Word processing
  • Computer literacy
  • Google Docs

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Talent Acquisition Coordinator (Contract)

Terumo Medical Corporation
08.2024 - Current

Dispatcher/Customer Service Representative

Air Professionals Heating and Air Conditioning
09.2023 - 04.2024

Assistant Director

AllShifts
08.2020 - 02.2023

Salon Coordinator

Fantastic Sams
11.2019 - 03.2020

Receptionist and Assistant

Brave Wings Therapy
05.2019 - 10.2019

Human Resources Intern

Edison Properties
11.2017 - 01.2018

Teacher's Assistant

Cresthill Academy
01.2017 - 03.2018

Summer Internship

City of Newark
06.2015 - 08.2015

College Preparatory -

North Star College Preparatory High School

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TIFFANY SANTIAGO