Tiffany Santos
Dorchester,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the goals. Reliable, trustworthy, and meticulous. Can work independently or as part of a team.
Overview
6
6
years of professional experience
Work History
Call center food service operator
Brigham and women's Hospital
04.2019 - Current
- Assist patient, family member(s) or nurse to explain needed modifications regarding meal orders
- To communicate changes and if possible find a satisfactory substitution
- To assure a nutritionally balanced meal that meets the dietary restrictions of the patient's diet order
- Assist patients in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections.
GSA- tray line
Brigham and women's Hospital
03.2018 - 04.2019
- Prepares and deliver patient food trays.
- Contributed to a positive workplace culture through proactive problem-solving, effective teamwork, and commitment to continuous improvement.
- Lifted and carried heavy materials.
- Enhanced customer satisfaction by providing timely and accurate food orders.
Cashier
Marshalls store
01.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Kfc
01.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Class of 2017 -
Jeremiah E. Burke High School
Dorchester, MassachusettsAssociate in Arts -
Bunker Hill Community College
01.2021
Skills
- Ability to work in a group or independently
- Fluent in English, Portuguese and Cape verdean creole
- Ability to work under pressure
- Decision making
- Time management
- Leadership
- Experience in typical office software systems Microsoft Office, and Google Suite
- Strong customer service ethic
- Customer Service
- Call Center Operations
- Staff Training
Hobbies and Interests
- Writing
- Mentoring
- Reading
References
Available Upon Request
Timeline
Call center food service operator
Brigham and women's Hospital
04.2019 - Current
GSA- tray line
Brigham and women's Hospital
03.2018 - 04.2019
Cashier
Marshalls store
01.2018
Cashier
Kfc
01.2016
Class of 2017 -
Jeremiah E. Burke High School
Associate in Arts -
Bunker Hill Community College
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