Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Saulter

Summary

Accomplished Regional Operations Manager with a proven track record enhancing operational efficiency and customer satisfaction across multiple regions. Skilled in forecasting and budget management, with exceptional interpersonal and communication abilities. Achieved significant cost savings and performance improvements by implementing strategic management processes and fostering team collaboration.

Overview

11
11
years of professional experience

Work History

Regional Operations Manager

Pacaso Inc.
08.2021 - 05.2024
  • Oversee day-to-day maintenance operations of vacation homes across the Mountain Region of the United States.
  • Create and implement processes to enhance operational efficiency and customer satisfaction.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Enhanced regional team members performance by implementing proven management processes to increase revenue and meet SLAs
  • Developed processes to save on costs and prevent losses by identifying and tracking key metrics.


Director of Property Management

Trinity Partners
08.2018 - 07.2021
  • Managed a portfolio of multi-family apartment buildings in the NY region while ensuring high occupancy rates and tenant satisfaction while adhering to all HUD regulations.
  • Directed on-site staff effectively, promoting a collaborative work environment that improved performance and morale.
  • Developed strategic plans to improve property performance and maximize revenue.
  • Improved tenant satisfaction by implementing efficient property management strategies and addressing concerns promptly.
  • Fostered a positive company culture by promoting open communication, teamwork, and recognition of employee achievements.

District Manager

Kidville Inc
10.2015 - 08.2018
  • Responsible for franchise operations in the NY, CT and NJ regions while driving performance and operational excellence.
  • Trained and supported franchise owners to optimize business operations and increase profitability.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Facilitated business by implementing practical networking techniques.

Regional Manager

NFC Amenity Management
10.2013 - 10.2015
  • Managed day-to-day operations of amenity spaces in luxury hotels and condominiums across NY, NJ, CT markets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Collaborated with property managers to enhance guest experiences and operational workflows by providing regular coaching, training, and performance feedback to staff members.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.

Education

Bachelor of Arts - Communications

City University of New York
New York, NY
05-2010

Skills

  • Operational Efficiency
  • Excellent interpersonal skills
  • Warehouse Management
  • Staffing oversight
  • Outstanding communication skills
  • Maintenance Scheduling
  • Forecasting
  • Key Performance Indicators
  • Workforce Planning
  • Facility Management
  • Budget knowledge
  • Report writing experience
  • Standard Operating Procedures
  • Staff Supervision

Timeline

Regional Operations Manager

Pacaso Inc.
08.2021 - 05.2024

Director of Property Management

Trinity Partners
08.2018 - 07.2021

District Manager

Kidville Inc
10.2015 - 08.2018

Regional Manager

NFC Amenity Management
10.2013 - 10.2015

Bachelor of Arts - Communications

City University of New York

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Tiffany Saulter