Tiffany Scherer

Built and strengthened positive relationships with students, parents and teaching staff.

• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Registered student progress and attendance on database to enable tracking history and maintain accurate records.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Shifted between formal and informal methods of teaching to keep students engaged.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.