Tiffany Schneider
Tolleson,AZ
Summary
Customer service professional specializing in productivity and efficiency. Expertise in conflict resolution, data entry, and customer relationship management. Demonstrated ability to communicate effectively and resolve issues, resulting in positive outcomes for customers and team members.
Overview
15
15
years of professional experience
Work History
Branch Manager
Peterman Lumber
Phoenix, AZ
12.2024 - Current
- Directed daily branch operations, managing a team of 30 employees.
- Developed performance metrics and facilitated regular evaluations for staff members.
- Optimized processes and procedures to enhance operational efficiency.
- Oversaw budget allocation for branch, maximizing resource efficiency while pursuing financial targets.
- Guaranteed adherence to company policies, industry regulations, and legal requirements consistently
- Handled customer grievances efficiently, preserving strong customer satisfaction
- Assessed financial data to uncover opportunities for improvement and cost reduction
- Collaborated with corporate headquarters on initiatives, goals, and policies.
- Implemented cross-training initiatives among staff members to enhance flexibility and adaptability within branch operations
- Acted as primary contact for escalated customer inquiries, complaints, and resolutions.
- Nurtured positive work environment enhancing teamwork, collaboration, and motivation among employees
Operations Coordinator
Peterman Lumber
Phoenix, AZ
02.2018 - 12.2024
- Facilitated daily operational activities alongside General Manager for improved efficiency.
- Coordinated with customers to establish effective payment plans as needed.
Handled collections and addressed customer inquiries promptly.
Executed payment processing, including check deposits and cash/bank drops.
Optimized workflows for managing payments and collections. - Aid corporate office in addressing HR needs for branch
- Managed maintenance and reconciliation of RMAs
- Facilitate assistance for coworkers, sales reps, branch manager, and customers when required
- Customer support through email, phone, and face-to-face interactions
- Facilitate training for new employees and design comprehensive training materials
Medical Billing Insurance Analyst
Cognizant Technology Solutions
Phoenix, AZ
08.2017 - 02.2018
- Evaluating billing information for personal insurance plans.
- Assessing the accuracy of invoices before distribution.
- Discontinuing or canceling plans when appropriate.
- Heavy data entry – highly proficient.
- Reviewed and processed insurance claims following company procedures and industry regulations.
Loan Advisor
GO Financial/DriveTime
Mesa, AZ
06.2016 - 01.2017
- Facilitate customer support for those facing challenges in meeting contract obligations due to unforeseen financial circumstances
- Initiate communication with delinquent customers and secure payments
- Completes other associated duties and projects when assigned
- Utilize Avaya Phone System expertise to effectively operate auto-dialer system
- Provided guidance and advice on loan options to customers.
- Answered customer questions regarding account discrepancies or problems.
Data Entry Pharmacy Technician
Walgreens Central Pharmacy Operations
Tempe, AZ
11.2010 - 01.2016
- Maintained compliance with SOPs and updated knowledge on current drug information.
- Ensured adherence to regulatory requirements, including HIPAA and DEA regulations.
- Entered patient prescriptions into pharmacy system, ensuring accuracy and completeness.
- Directed incomplete or unclear prescriptions to appropriate departments for resolution.
Education
Medical Coding and Billing -
Carrington College California
Mesa04.2019
Pharmacy Technician -
Pima Medical Institute
Mesa01.2010
GED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ01.2007
Skills
- Customer service and leadership with a professional demeanor
- Time and attendance management
- Sales order processing
- Receiving and purchasing
- Accounts receivable oversight
- Human resources fundamentals
- Performance evaluations
- Operational efficiency maximization
- Process improvement strategies
- Employee training, development, and cross-training programs
- Conflict resolution techniques
- Goal setting practices
- Time management expertise
- Key performance indicators (KPIs)
- Financial planning and decision-making
- Staffing optimization and group management
- Verbal and written communication proficiency
- Proficient in: Word, Excel, Outlook, Paychex, Agility
References
References available upon request.
Timeline
Branch Manager
Peterman Lumber
12.2024 - Current
Operations Coordinator
Peterman Lumber
02.2018 - 12.2024
Medical Billing Insurance Analyst
Cognizant Technology Solutions
08.2017 - 02.2018
Loan Advisor
GO Financial/DriveTime
06.2016 - 01.2017
Data Entry Pharmacy Technician
Walgreens Central Pharmacy Operations
11.2010 - 01.2016
Medical Coding and Billing -
Carrington College California
Pharmacy Technician -
Pima Medical Institute
GED -
Maricopa Community Colleges, Mesa Community College