Tiffany Seiler
Lynnwood,WA
Summary
Accomplished Surgery Scheduler for eight physicians at Western Washington Medical Group, adept in managing complex scheduling systems and securing insurance authorizations. Proficient in Microsoft Office and Epic, showcasing a strong blend of technical expertise and compassionate care, ensuring seamless communication between patients and healthcare providers. Excels in multitasking and problem-solving, leveraging exceptional organizational skills and a strong work ethic.
Overview
15
15
years of professional experience
Work History
Surgery Scheduler
Western Washington Medical Group – Orthopedic, Sports, Spine and Hand Center
2022.08 - Current
- Responsible for scheduling surgeries for eight physicians, including securing insurance authorizations, pre-surgery clearances and maintaining constant contact with patients
- Communicate with patients with sympathy and empathy while maintaining professionalism
- Keep patients informed of their progress through the surgical scheduling process
- Notify patients of re-schedules or cancellations to their surgeries, pre-ops or post-ops
- Write patient letters to inform them of the details of their surgeries, pre-ops, post-ops, and clearances
- Manage insurance authorizations for surgeries, working with a variety of insurance providers such as Premera, Regents, United, L&I, HMA, etc
- Check insurance status and benefits before initiating authorizations
- Utilize Epic to find chart notes & imaging for submission to insurance companies for surgery authorizations
- Request records from outside providers
- Assign ICD-10 and CPT Codes to surgical cases
- Submit authorizations for surgeries
- Check on status of insurance authorizations to promptly schedule surgeries
- Alert surgeons to denied insurance authorizations and coordinate next steps as desired by the provider
- Maintain and update three scheduling systems (Epic, iQueue and Outlook) with pertinent details to keep the individual calendars for surgeons and PAs current
- Schedule surgeries, pre-ops and post-ops
- Use Providence and Swedish Hospital’s iQueue platform to schedule surgeries for eight surgeons
- Stay in close communication with Providence and Swedish Hospital about changes in surgery details or scheduling
- Schedule PAs for surgery, and remind them when orders for surgeries need to be placed in Epic
- Work closely with providers to coordinate their surgical and clinical schedules when “add-on” surgeries are needed
- Find “free” days at the hospitals when a surgeon wants to add a surgery day to their calendar while minimizing conflicts with their clinic appointments
- Keep my supervisor informed of overall the surgery schedule
- Manage communications between eight providers and the specialists, vendors, and facilities that support their surgeries
- Return voicemails and messages
- Request and search out primary care and specialist clearances for surgery to make sure patients are healthy for their procedures
- Communicate with vendors when implants are needed for surgeries via email and telephone
- Take detailed messages when they need to go back to the medical team
- Answer non-medical questions for patients relating to their surgeries
- Order required LabCorp labs and EKGs when requested by physicians
- Research surgeries, if needed, to be able to correctly answer insurance company surveys, questionnaires, and requests.
COVID-19 Tester
Western Washington Medical Group – Gateway Surgery Center
2022.06 - 2022.08
- Provide necessary materials and supervise patients performing their own COVID-19 tests
- Print forms and labels associated with patient COVID-19 tests
- Label and package the completed tests for processing at LabCorp
- Compile tests for collection by a LabCorp courier twice a day.
DNA Analysis Research Project
Bellevue College
2013.01
- Responsible for fragmenting and analyzing DNA samples as to research the molecular origin of Take-All Disease; add the newly acquired information to the International Genomic Library
- Working independently as well as compiling the team’s research into a common library
- Researching original Research Articles to present to and teach to the team - preparing PowerPoint presentations with additional information to supplement data provided by the articles, as well as answering any questions from the team throughout the entire presentation, often requiring follow up research to fully satiate the entire teams’ curiosities.
Caregiver
2011.01 - 2019.01
- Responsible for providing daily in-home care, coordinating appointments and procedures with multiple medical specialists, managing finances, and power of attorney obligations.
Patient Service Representative (PSR)
The Polyclinic – Northgate
2009.01 - 2011.01
- Responsible for assisting three physicians daily with their practices, as well as assisting visiting Specialists with various needs and projects
- Assisting patients in person, on the telephone, or via email with managing doctor referrals for specialized services, billing & insurance issues, practice information, and scheduling
- Maintain highly sensitive information discretely and confidentially
- Resolve invoice and billing discrepancies for services rendered to other outside clients often in while communicating with the client through email or telephone conversations
- Project Manager for the annual Seattle Firefighter Clearance: resolve problems with firefighter clearance records by continually being in contact with the firefighters via telephone communications, to keep them available for duty
- Research and correct billing issues for outside specialists that haven’t received payment.
Education
G.E.D. -
Lynnwood High School
02.2003
Skills
- Computer Skills: Microsoft Office Suite, Typing speed – 90 wpm, Excel, Word, Outlook,
- Billing Management software- Encoder Pro , Codify , Mysis
- Electronic Records Management -Epic
- HIPAA Compliance
- Maintaining confidentiality
- Scheduling expertise
- Insurance Verification
- Schedule Coordination
- Calendar Management
- Medical Terminology
- Referral Verification
- Documentation and Recordkeeping
- Electronic Recordkeeping
- Data Entry
- Professional Demeanor
- Effective Communication
- Time Management
- Administrative Support
- Attention to Detail
- Multitasking
- Problem-solving aptitude
- Adaptability and Flexibility
Education- Supplemental
- Attended Bellevue College, Bellevue, Washington Sept 2011 – 2013
Started a Bachelor of Science in Business: Health Care Management Specialization
References
Available upon request
Affiliations
- Baking
- Reading Medical Research Articles
- Tending to and caring for my rabbits
Additional Attributes/Experience
- Library Page – detail oriented work including filing books and other documents
- Record Label Intern – support the interests of the Record Label on a local level
- Nanny-requires constantly multitasking, adapting to new scenarios and issues, appeasing
often
References
References available upon request.
Timeline
Surgery Scheduler
Western Washington Medical Group – Orthopedic, Sports, Spine and Hand Center
2022.08 - Current
COVID-19 Tester
Western Washington Medical Group – Gateway Surgery Center
2022.06 - 2022.08
DNA Analysis Research Project
Bellevue College
2013.01
Caregiver
2011.01 - 2019.01
Patient Service Representative (PSR)
The Polyclinic – Northgate
2009.01 - 2011.01
G.E.D. -
Lynnwood High School
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