Tiffany Shamaly
Summary
Passionate about enhancing client experiences and ensuring equitable, high-quality care through clear communication and empathetic service.
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, and user training. Known for reliability, effective communication, and proactive approach to resolving issues. Passionate about enhancing client experiences and ensuring equitable, high-quality care through clear communication and empathetic service.
Overview
12
12
years of professional experience
Work History
Development Associate
Bloom Arts Foundation
06.2025 - Current
- Implemented donor management systems to improve tracking and communication with contributors.
- Managed donor database efficiently, maintaining accurate records and generating insightful reports for decision-making purposes.
- Created fundraising strategies tied to Bloom Art's mission, programs, and goals.
- Attended special events, acting as client representative and making new contacts with possible donors.
Technical Support Representative
IdeaScale
05.2022 - 10.2024
- Provided remote assistance through multiple channels (email, video and chat) to users experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Collaborated with Engineering and Product Development teams, obtaining reports from users and tracking issue resolution and product improvements through ticketing process.
- Improved customer satisfaction, exceeding monthly KPI's by providing timely and accurate technical support for SaaS Ideation software.
- Developed knowledge base articles to streamline problem resolution for common technical issues.
Instructional Media Coordinator/Audiovisual
Trinity Health Hospital
05.2014 - 05.2022
- Supported clinical and administrative staff with audiovisual systems and digital communication tools across the hospital network.
- Managed department financials and cultivated vendor relationships.
- Acted as a liaison between technical teams and healthcare professionals to ensure clear communication and timely issue resolution, including handing complaints.
- Produced educational media using Adobe Creative Cloud to enhance staff and patient education.
- Managed sensitive internal communications and maintained high standards of confidentiality and service.
Education
Bachelor - Broadcasting
Grand Valley State
01.2006
Certified Personal Trainer -
International Sports and Sciences Association
01.2025
Skills
- Technical troubleshooting
- Remote support
- Conflict Resolution & Deescalation
- CRM & Ticketing Systems (Hubspot, ServiceNow)
- Cross-Functional Collaboration
- Project coordination
- Data Reporting & Process Improvement
- Multitasking in High-Volume Settings
- Donor & Stakeholder Communication
- Staff Mentorship & Training
Timeline
Development Associate
Bloom Arts Foundation
06.2025 - Current
Technical Support Representative
IdeaScale
05.2022 - 10.2024
Instructional Media Coordinator/Audiovisual
Trinity Health Hospital
05.2014 - 05.2022
Certified Personal Trainer -
International Sports and Sciences Association
Bachelor - Broadcasting
Grand Valley State