Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiffany Shannon

Tiffany Shannon

Columbia,SC

Summary

My objective is to become a student at Walden University to improve, develop and show my skills in learning how to assist others in their physical as well as their mental well-being.

Overview

18
18
years of professional experience

Work History

Resident Treatment Assistant

SCSVP
Columbia
- Current
  • Monitored, evaluated, and recorded client progress in relation to treatment goals.
  • Guide clients in the development of skills and strategies for dealing with their problems.
  • Encourage clients to express feelings and discuss what is happening in their lives and help them to develop insight into themselves and their relationships.
  • Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
  • Provided crisis intervention services to clients in need.
  • Developed therapeutic relationships with clients through active listening and empathy.

Senior Customer Service Agent

DXC Technology
Columbia
- Current
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Resolved customer complaints via phone, email, mail, or social media.
  • Utilized excellent customer service skills to ensure satisfaction of all customers.

Mental Health Assistant

Riverpoint Behavioral Health
Jacksonville, FL
02.2006 - 12.2012
  • Provide a safe, secure and productive environment for all patients.
  • Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life and making changes
  • Facilitated open communication with clients to encourage self-expression and reflection on personal and relational experiences.

Education

B.A. in Human Services w/minor Sociology -

University of South Carolina
Beaufort, SC
04-2024

Associates Degree in Arts -

RiverpointCentral Carolina Central Carolina Technical College.
Sumter, SC
12-2018

Diploma -

Lakewood High School
Sumter, SC
05-2001

Skills

  • Progress Monitoring
  • Case Documentation
  • Attention to Detail
  • Self Motivation
  • Physician support
  • Patient Care
  • Problem-solving abilities
  • Vitals monitoring

References

Available upon request.

Timeline

Mental Health Assistant

Riverpoint Behavioral Health
02.2006 - 12.2012

Resident Treatment Assistant

SCSVP
- Current

Senior Customer Service Agent

DXC Technology
- Current

B.A. in Human Services w/minor Sociology -

University of South Carolina

Associates Degree in Arts -

RiverpointCentral Carolina Central Carolina Technical College.

Diploma -

Lakewood High School

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Tiffany Shannon