Tiffany Smalls
North Charleston,SC
Summary
I am a dynamic and enthusiastic Financial Operations Analyst with a proven track record at Charleston County School District. I am skilled in documentation, workload management, recordkeeping and admin support, with a strong work ethic and ability to build positive professional relationships in the workplace. I am eager to show my leadership skills to support team productivity and management, while collaborating with other departments. My patience and proactive communication skills have significantly enhanced team support.
Overview
25
25
years of professional experience
Work History
Financial Operations Analyst
Charleston County School District
Charleston, South Carolina
05.2025 - Current
- Reviewed financial data to identify discrepancies and ensure accuracy of financial records.
- Collaborated with budgeting, human resources, and payroll departments to monitor and assess financial data accuracy.
- Monitoring and entering PAEs per request through ServiceNow for transfers, account number changes, and terminations.
- Monitoring the processing of PAEs and turnaround time in Munis while waiting for other departments.
- Monitoring Munis notifications and approvals to update ACRF.
- Cross-trained bookkeepers and support staff to improve team skills and adaptability.
- Prioritized and organized tickets in ServiceNow to streamline processing and enhance response times.
- Providing service through ServiceNow and Spiceworks ticketing system.
PARENT LIAISON
Charleston County School District
08.2022 - 05.2025
- Create and manage school-based parent support, programs, and activities to assist parents in becoming actively involved in the instructional/academic programs of the school.
- Planned and conducted school and community meetings to engage parents in their children's education.
- Inform parents about CCSD policies & protocols that are relevant to student needs and assist parents in navigating CCSD's systems.
- Responded to parent concerns and suggestions, fostering a collaborative school environment.
- Establish and maintain a parent resource center within the school; collaborate with agencies to initiate or enhance services to families.
- Documented parent involvement programs and activities to track engagement and inform future initiatives.
- Maintain all inventory of NCCAE fresh market, support families in need with shopping in the market.
- Maintain all required reports that are necessary to operate the market under the guidance of the Lowcountry Food Bank.
- Managed confidential student records, ensuring compliance with privacy regulations.
- Supported front office operations by checking in/out students and visitors, answering phones, and assisting with classroom concerns.
- Schedule and conduct truancy intervention meetings.
MATH INTERVENTIONIST
Charleston County School District
07.2021 - 07.2022
- Provide differentiated instruction in small or individual groups of students.
- Administered benchmark and progress monitoring assessments for students in intervention, recording data to track student growth.
- Interpret data, monitor, observe, and check in with teachers and/or math team to determine which evidence-based instruction would best meet the needs of each student.
- Collaborated with classroom teacher and Lead Math Interventionist to address student concerns and enhance intervention strategies.
- Participated in student support meetings, creating progress monitoring reports to inform instructional decisions and support student success.
1ST GRADE TEACHER ASSISTANT
Charleston County School District
07.2020 - 07.2021
- Provided one-on-one support for student with special needs, ensuring their full inclusion in classroom activities.
- Assisted lead teacher in conducting assessments to gather data on student understanding of key concepts, informing instructional strategies.
- Participated in professional development opportunities to enhance knowledge of best practices in elementary education, improving support for students.
Lead Teacher
Headstart
Charleston, SC
09.2018 - 07.2020
- Charleston County School District
- Earned recognition for developing innovative instructional concepts that improved classroom engagement.
- Supervised Head Start classroom routines and daily learning activities
- Coached assistant teachers on behavior support strategies and classroom management techniques.
- Navigated challenges in diverse classroom settings to enhance student achievement among varied learners.
- Coordinated Head Start documentation, attendance, and child files
Lead Teacher
First African CDC
Charleston, SC
08.2017 - 09.2018
- Created safe, nurturing classroom environment, promoting well-being and learning for preschool children.
- Planned and implemented activities that enhanced physical, mental, and social growth for each child.
- Tracked child progress through observation notes and assessment records, fostering individual development.
- Provided families with detailed updates on child's progress and classroom needs with families.
Lead Teacher
La Petite Academy
Summerville, SC
09.2015 - 08.2017
- Monitored child development through observation and assessment records
- Guided assistant teachers in behavior support and classroom tasks
- Maintained safe, nurturing classroom environment for preschool children
- Communicated with families about child progress and classroom needs
- Managed daily activities in a three-year-old classroom
Lead Teacher
LCCA Headstart
Cottageville, SC
07.2009 - 08.2015
- Facilitated Head Start classroom instruction with developmentally appropriate lesson plans to enhance student engagement.
- Instructed children in Head Start program, fostering early learning and development.
- Oversaw daily routines and guided classroom behavior through positive reinforcement techniques.
- Observed children and documented progress for Head Start assessments.
Manager
Pizza Hut
Walterboro, SC
08.2007 - 07.2009
- Managed Pizza Hut restaurant operations and shift staffing.
- Led team of 8 employees, driving productivity and delivering excellent customer service.
- Coached, mentored, and trained team members to enhance job performance and service delivery.
- Monitored staff performance, providing feedback and support to resolve issues effectively.
- Supervised team members during peak service periods.
- Reviewed cash handling and daily sales reports.
- Resolved guest concerns and service issues promptly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated food preparation processes in the kitchen to ensure timely service, order accuracy, and delivery flow.
- Analyzed business performance data and forecasted business results for upper management.
- Overseeing daily operations, maintaining efficiency and quality standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Cashier
Bilo
Walterboro, SC
01.2005 - 08.2007
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated checkout register for Bilo front-end grocery transactions.
- Balanced cash drawer daily to ensure accuracy in financial records. and prepared front-end closing paperwork.
Cashier
Burger King
Walterboro, SC
08.2001 - 01.2005
- Greeted customers, addressing checkout and pricing inquiries to enhance shopping experience.
- Verified prices, correcting register errors to ensure accurate transactions.
- Collaborated with front-end staff to assist customers, improving overall service efficiency.
Education
GRAND CANYON UNIVERSITY
01-2024
ASSOCIATES OF ARTS - EARLY CARE AND EDUCATION
Denmark Technical College
Denmark, SC01-2004
Some College (No Degree) - Psychology With A Minor in Media And Technology
University Or Phoenix
Phoenix, AZ10-2026
Skills
Documentation skills
Recordkeeping skills
Computer application skills (excel, Microsoft word, ServiceNow, Munis, BIM, etc
Written and oral communication
ServiceNow Workflow management
Interpersonal skills
Attention to detail
Provided one-on-one support for bookkeepers
Participated actively in professional development opportunities to stay current with best practices in the Financial Operations Department
Personal Information
Title: Financial Operations Analyst
Timeline
Financial Operations Analyst
Charleston County School District
05.2025 - Current
PARENT LIAISON
Charleston County School District
08.2022 - 05.2025
MATH INTERVENTIONIST
Charleston County School District
07.2021 - 07.2022
1ST GRADE TEACHER ASSISTANT
Charleston County School District
07.2020 - 07.2021
Lead Teacher
Headstart
09.2018 - 07.2020
Lead Teacher
First African CDC
08.2017 - 09.2018
Lead Teacher
La Petite Academy
09.2015 - 08.2017
Lead Teacher
LCCA Headstart
07.2009 - 08.2015
Manager
Pizza Hut
08.2007 - 07.2009
Cashier
Bilo
01.2005 - 08.2007
Cashier
Burger King
08.2001 - 01.2005
GRAND CANYON UNIVERSITY
ASSOCIATES OF ARTS - EARLY CARE AND EDUCATION
Denmark Technical College
Some College (No Degree) - Psychology With A Minor in Media And Technology
University Or Phoenix