Tiffany Smith
Daphne,AL
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
12
12
years of professional experience
Work History
Loan Partner
CrossCountry Mortgage, LLC
11.2022 - Current
- Analyzed mortgage loan applications and consumer credit to determine eligibility, ensuring compliance with relevant regulations and policies.
- Coordinated completion of loan applications and collected necessary documentation, maintaining accurate and up-to-date records for each case.
- Implemented process improvements to increase efficiency and productivity in loan processing and documentation management.
- Maintained detailed records of loan application statuses, client interactions, and documentation, contributing to streamlined operations and accurate reporting.
Operations Manager
Trulend Mortgage
08.2019 - 11.2022
- Oversaw the mortgage processing department, ensuring adherence to compliance standards and regulatory requirements.
- Managed the recruitment, interviewing, and onboarding processes for new team members, ensuring a smooth integration and adherence to company policies.
- Provided training and development opportunities for staff, including performance reviews and one-on-one mentoring to support professional growth.
- Maintained comprehensive records of employee performance, training, and compliance with regulatory requirements, ensuring accuracy and confidentiality.
Senior Loan Processor
Roadrunner Financial, Inc
01.2018 - 08.2019
- Processed consumer loan applications from initial submission through closing, ensuring compliance with all relevant laws and policies.
- Managed detailed records of loan applications, client communications, and processing steps, ensuring accurate and timely updates.
- Addressed complex loan application issues and inquiries, working closely with borrowers to resolve concerns and enhance client satisfaction.
- Enhanced data entry and record-keeping practices, leading to improved accuracy and efficiency in loan processing operations.
Real Estate Agent
Agency One Realty Group
08.2014 - 01.2018
- Negotiated contract terms and managed client portfolios, driving business growth and strengthening client relationships.
- Organized and maintained detailed records of property transactions, client interactions, and contract terms.
- Trained and mentored new real estate agents, contributing to team development and increased sales revenue.
- Ensured all real estate transactions were documented accurately and complied with legal and regulatory requirements
Credit and Compliance Assistant
The American Equity Underwriters, Inc
02.2013 - 08.2014
- Reviewed and maintained comprehensive records for employee compliance with licensing and education requirements.
- Processed accounts receivable and managed collateral files, using data entry skills to ensure accuracy and reduce errors.
- Ensured timely and accurate completion of documentation and reporting related to credit and compliance, supporting audit readiness.
- Assisted with data management and reporting functions, maintaining up-to-date records and contributing to efficient office operations.
Education
Master Of Business Administration - Human Resources Management
Columbia Southern University
Orange Beach, AL12.2024
Bachelor Of Science - Social Sciences And Business Administration
Troy University
Troy, AL05.2014
Skills
- Data Collection and Entry
- Training development
- Talent management
- Project Management
- Pre-Employment Screening
- Employee Relations
- Contract Negotiation
- Risk Management
- Personnel Recruitment
- Employee Onboarding
Timeline
Loan Partner
CrossCountry Mortgage, LLC
11.2022 - Current
Operations Manager
Trulend Mortgage
08.2019 - 11.2022
Senior Loan Processor
Roadrunner Financial, Inc
01.2018 - 08.2019
Real Estate Agent
Agency One Realty Group
08.2014 - 01.2018
Credit and Compliance Assistant
The American Equity Underwriters, Inc
02.2013 - 08.2014
Master Of Business Administration - Human Resources Management
Columbia Southern University
Bachelor Of Science - Social Sciences And Business Administration
Troy University
Similar Profiles
Susan E. WoodmanSusan E. Woodman
Branch Marketing Specialist at CrossCountry Mortgage, LLCBranch Marketing Specialist at CrossCountry Mortgage, LLC
Deborah RemusDeborah Remus
Sr Loan Processor at CrossCountry Mortgage LLCSr Loan Processor at CrossCountry Mortgage LLC
Rachel TursivioRachel Tursivio
Senior Loan Officer at CrossCountry Mortgage LLCSenior Loan Officer at CrossCountry Mortgage LLC