Kamille Butler
Jacksonville,FL
Summary
Astute Senior Fraud Analyst known for unparalleled productivity and efficiency in task completion. Specialize in data analysis, behavioral pattern recognition, and fraud detection strategies to identify and mitigate fraudulent activities. Excel in critical thinking, problem-solving, and communication, ensuring seamless collaboration with team members to safeguard company assets and customer information.
Overview
19
19
years of professional experience
Work History
Senior Fraud Analyst
Bank of America
Jacksonville, FL
10.2014 - Current
- Reviewed account flagged as potentially suspicious through in depth research .
- Identify risk factors and determine the legitimacy of account activities.
- Communicate with customers to verify account activities.
- Consistently exceed productivity goals while maintaining operational excellence.
- Assess customer risk and make decisions regarding the continuation of their relationship with the bank.
- Adhere to regulatory requirements and ensure legal disclosures are communicated to customers.
Quality Assurance Analyst
Bank of America
Jacksonville, FL
06.2013 - 10.2014
- Conduct audits on foreclosure and bankruptcy loans using iSeries,LPS,AACER and iPortal.
- Ensure accuracy of information and presence of required documents in loans files.
- Fulfill management request to ensure compliance with state,federal,and company guidelines.
- Document errors or deficiencies in required system errors.
Mortage Servicing Specialist
Bank of America
Jacksonville, FL
11.2010 - 06.2013
- Performed second level review of delinquent mortgage accounts for foreclosure acceptance.
- Review files for dismissal ,release,and closing of bankruptcy cases, and possible workouts and modifications.
- Liaise with assigned attorneys for status updates on foreclosure and sale dates.
- Complete quarterly mortgage courses to stay current with banking and mortgage regulations.
Transaction Processor
Affiliated Computer Services
Jacksonville, FL
06.2005 - 11.2010
- Review mortgage documents for originality,completeness ,quality and NPC compliance.
- Executed task with high efficiency and quality to meet strict client service level expectations.
- Assisted in preparing and sorting up tp 20,000 pages per day of residential mortgage documents for electronic database scanning.
Education
Sandalwood High School
Jacksonville, FL06-2001
Skills
- Banking Operations
- Investigation Management
- Analytical Thinking
- Client Experience Branding
- Data Collection Entry
- Business Intelligence
- Effective Communications
- Referral Management
- Fraud Detection
- Ethical standards
- Case Management
- Activity monitoring
Timeline
Senior Fraud Analyst
Bank of America
10.2014 - Current
Quality Assurance Analyst
Bank of America
06.2013 - 10.2014
Mortage Servicing Specialist
Bank of America
11.2010 - 06.2013
Transaction Processor
Affiliated Computer Services
06.2005 - 11.2010
Sandalwood High School
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