Tiffany Smith
Raleigh,NC
Summary
Compassionate Case Manager with extensive experience in social work, skilled in crisis management and care coordination for vulnerable populations. Proven track record of establishing trust with clients and effectively managing high caseloads. Notable achievements include enhancing client well-being through tailored care plans and strategic resource allocation. Committed to advocating for clients’ rights and needs to promote equitable access to services.
Overview
9
9
years of professional experience
Work History
FSS Coordinator
Dallas Housing Authority
06.2023 - 09.2023
- Ensure operational efficiency while meeting local, state, and federal guidelines.
- Developed and integrated new program policies and procedures into the division.
- Developed procedures to meet department or program goals, ensuring adherence to regulatory guidelines.
- Developed and implemented innovative strategies to recruit, interview, and screen prospective residents.
- Cultivated strong relationships with city and county officials, departments, and community members to address affordable housing issues.
- Identified needs and barriers to achieving goals, and developed plans to address and remove obstacles.
Housing Case Manager
Triangle Family Services
11.2021 - 06.2023
- Managed and evaluated assigned staff, addressing employee concerns and directing work.
- Developed procedures to meet department goals, ensuring adherence to regulatory guidelines.
- Reviewed information with teams to provide guidance and direction in service delivery.
- Conducted community outreach and engagement to connect clients with essential housing resources.
- Fostered relationships with property managers, city leaders, law enforcement, community organizers, employers, and faith-community leaders to ensure housing supports were accessible across the community.
- Prepared prompt case notes, documentation, and ensured data quality within HMIS and other organizational systems.
- Coordinated and communicated with local agencies and organizations to ensure comprehensive housing support.
Family Self-Sufficiency Counselor/ Housing Counselor
Tampa Housing Authority
02.2017 - 09.2021
- Identified essential information and resources to assess community needs.
- Interviewed, screened, and recruited prospective tenants for program participation.
- Supervised property needs and developed tailored programs to address those needs.
- Responded to phone calls, emails, and letters from internal and external residents and agencies.
- Managed a caseload of approximately 450 tenants, ensuring compliance with HUD regulations.
- Conducted weekly property inspections to ensure compliance with housing standards.
- Guided HCV clients towards achieving self-sufficiency through personalized counseling.
Family Self-Sufficiency Case Manager
Tampa Housing Authority
03.2016 - 02.2017
- Planned, coordinated, and organized recruitment and enrollment for the Family Self-Sufficiency (FSS) program.
- Supervised property needs and developed tailored programs to address those needs.
- Managed a caseload of approximately 360 tenants, ensuring compliance with HUD regulations.
- Collaborated with team and staff to address individual cases effectively.
- Analyzed grant requirements to ensure compliance and designed sub-programs to meet regulations.
- Documented program success to track participant progress and outcomes.
Bridges Home Visitor
Tampa Housing Authority
03.2015 - 03.2016
- Developed and implemented literacy programs for children ages 0-4.
- Delivered persistent curriculum to all families.
- Assisted in planning, organizing, and coordinating activities and services for children and their families.
- Established strong relationships with parents, children, and community partners.
- Designed weekly and monthly promotional materials, including flyers, newsletters, and pamphlets, to boost enrollment and participation in events.
Education
Bachelor of Science - Geography, Math
Florida State University
Tallahassee, Florida12.2012
Skills
- Detailed Data Organization
- Client-Focused Consulting
- Operational Efficiency Enhancement
- Effective Time Management
- Contract Compliance Management
- Collaborative Project Support
References
References available upon request.
Timeline
FSS Coordinator
Dallas Housing Authority
06.2023 - 09.2023
Housing Case Manager
Triangle Family Services
11.2021 - 06.2023
Family Self-Sufficiency Counselor/ Housing Counselor
Tampa Housing Authority
02.2017 - 09.2021
Family Self-Sufficiency Case Manager
Tampa Housing Authority
03.2016 - 02.2017
Bridges Home Visitor
Tampa Housing Authority
03.2015 - 03.2016
Bachelor of Science - Geography, Math
Florida State University
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