Tiffany Smith
Chippewa Falls,WI
Summary
Knowledgeable and dedicated individual with extensive experience in the customer service and administrative industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and staff. Brings excellent organizational skills, is self-motivated and a true team player. Results-driven with strong conflict resolution and time management abilities. Looking for a lifetime career that is fulfilling and rewarding.
Overview
10
10
years of professional experience
Work History
Dealer Service Representative
National Presto Industries, Inc
09.2019 - Current
- Independently handle upwards of 150 accounts including some of the largest in the company.
- Process manual and electronic orders from accounts ranging from small hardware stores, all the way to giant corporations like Walmart and Amazon.
- Monitor inventory as it pertains to the ordering processes.
- Input and manage numerous pricing contracts within the company system.
- Respond to customer concerns with friendly and knowledgeable service and remedy issues promptly and effectively.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
- Efficiently and clearly communicate with accounts, sales staff, forecasting team, co-workers, and management.
- Daily use of Microsoft, Word, Excel, printers, filing, computers, and AS400
- Extensive knowledge of all Presto products and how they should be properly used.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicate with vendors regarding backorder availability, future inventory and special orders.
Customer Service Representative
National Presto Industries, Inc
05.2017 - 09.2019
- Answered large volume of customer calls and emails every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identifying customer's needs and resolving issues quickly and accurately.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Cross-trained and provided back up for customer service managers.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Processed phone and mail orders quickly and accurately.
- Uploaded and processed daily online orders.
- Batched and charged credit cards daily following up with any declined payments.
- Reviewed and sorted orders prior to distributing to warehouse.
- Trained new personnel regarding company operations, policies and services.
Enrollment TRR
UnitedHealth Group
11.2016 - 05.2017
- Processed insurance codes communicated between CMS and UnitedHealth Group.
- Enrolled, unenrolled and adjusted different aspects of member’s health care plans.
- Navigated multiple inter-office and online software programs at one time, including both Word and Excel.
- Followed specific process instructions to determine the correct route to take when working within a member’s account.
- Maintained communication through email and inter-office communication accurately and efficiently between myself and my management/co-workers.
- Met and exceeded daily, weekly and monthly quotas.
Education
No Degree - General Studies
Vermilion Community College
Ely, MNHigh School Diploma -
Hayward High School
Hayward05-2000
Skills
- Extensive Experience in Administrative/Customer Service/Office Support Settings
- Computer Proficiency, Including Use of Word and Excel
- Excellent Typing Skills
- Data Entry and 10-Key
- Great Communication and People Skills
- Dependable and Honest
- Strong Organizational Skills
- Multitasking and Time Management
- Efficient and Detail-Oriented
- Experience in a work from home environment
Timeline
Dealer Service Representative
National Presto Industries, Inc
09.2019 - Current
Customer Service Representative
National Presto Industries, Inc
05.2017 - 09.2019
Enrollment TRR
UnitedHealth Group
11.2016 - 05.2017
No Degree - General Studies
Vermilion Community College
High School Diploma -
Hayward High School