Jared McMahan
Boulder,Colorado
Summary
As a Customer Support Specialist with expertise in operations, sales, and software development experience. I bring a well-rounded skill set focused on resolving complex issues and improving customer satisfaction. With experience in ERP and CRM systems like NetSuite, supporting sales, and troubleshooting technical issues, I am proficient in tools such as SQL, Excel, and JavaScript. Skilled at diagnosing and solving customer problems, streamlining processes, and ensuring smooth user experiences, I collaborate with cross-functional teams to deliver high-quality support and continuously improve the customer journey.
Overview
8
8
years of professional experience
Work History
Dealer Service Representative
Topo Designs
Denver, CO
04.2023 - Current
- Oversee and manage large sets of data in Excel, utilizing advanced formulas and functions.
- Collaborate with the sales team to manage over 500 accounts, ensuring timely and accurate order fulfillment.
- Maintain an order book, effectively utilizing NetSuite ERP and Excel to track inventory, and generate reports.
- Troubleshoot and streamline processes to enhance operational efficiency, effectively managing multiple tasks.
Wholesale Specialist
Topo Designs
Denver , CO
03.2020 - 04.2023
- Processed orders using NetSuite shipping software, ensuring accurate and timely shipments.
- Coordinated routing, optimized schedules, and worked with customers to ensure on-time delivery.
- Managed inventory data in Excel, tracking levels and trends to ensure product availability for order fulfillment.
- Scheduled LTL freight pickups for large orders, ensuring cost-effective and timely deliveries.
Logistics Manager
Mersive Technologies
Denver, Colorado
11.2018 - 03.2020
- Collaborated with developers using Python to automate logistics processes and improve shipping efficiency.
- Successfully met project deadlines, even after software updates, ensuring minimal disruption to the department.
- Developed and maintained standard operating procedures (SOPs) for logistics processes, and ensured consistency.
- Harnessed NetSuite to analyze reports on key logistics metrics, such as order fulfillment, and inventory.
CSR / Sales and Operations
PSAV
Denver, CO
01.2017 - 11.2018
- Utilized CRM systems proficiently to address customer requests, enhancing customer service experience.
- Executed tasks within NetSuite, including the creation of client purchase orders and management of event details.
- Worked closely with clients to identify and fulfill their audiovisual needs, ensuring tailored setups for each event.
- Manage outside sales for hotel properties, including coordinating equipment requests for company meetings.
Education
Software Engineering Certification - Software Engineering
The Flatiron School
Denver, CO06-2023
Bachelor of Science - Music Industry Studies, Recording Arts Technology
University of Colorado At Denver
Denver, CO05.2013
Multimedia Certified - Graphic Design/Film
Morgan Community College
Fort Morgan, CO05.2007
Skills
- Logistics Management
- Problem Resolution
- Outside Sales and Service
- Software Support
- Billing and Order Processing
- Customer Service
- Product and Service Knowledge
- Strategic initiatives
- Inventory tracking
- NetSuite Management
Timeline
Dealer Service Representative
Topo Designs
04.2023 - Current
Wholesale Specialist
Topo Designs
03.2020 - 04.2023
Logistics Manager
Mersive Technologies
11.2018 - 03.2020
CSR / Sales and Operations
PSAV
01.2017 - 11.2018
Software Engineering Certification - Software Engineering
The Flatiron School
Bachelor of Science - Music Industry Studies, Recording Arts Technology
University of Colorado At Denver
Multimedia Certified - Graphic Design/Film
Morgan Community College
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